Dunkin' — Restaurant in Bound Brook

DESERVE NO STAR!!! Horrible manager! Stopped by shortly after 12 PM to get donut treats for my kids, no one at counter calling out for almost three minutes, another customer came in and said manager was outside sweeping, as I was about to leave lady came to counter gave her my order, as I left thru wide opened front door, the manager and his broom blocked me stating that NO I can’t get out that way as I was passing through, he then Placed the broom in front of my feet and I told him to stop u was going to exit that way and how insensitive and rude he was, I skipped the broom and he continue to shout that’s not an exit, I told him I came from the street that way in and my car was in the front and door is wide opened. He continues to lecture me I didn’t appreciate his attitude and told him the place has gone down and it’s a shame because I will no longer shop...

Final nail in the coffin of why I’m not coming back here anymore. When they don’t have what you ordered through mobile they always make you stand there like a fool for 10 minutes before letting you know they don’t have it. Today that happened and I was late for work because of it, despite ordering 10 minutes ahead of time on mobile. One time I asked for a peppermint mocha iced latte and the guy asked me to repeat my order 5 minutes after waiting in the pick up.. he walked away before the full order and gave me a caramel latte. I told him it looked wrong and he insisted it’s peppermint mocha. I took a sip and before the words even left my mouth he said he’d put the syrup in. He didn’t bother to remake it, just straight up poured peppermint mocha in with the caramel. Always a problem with this Dunkin, they need to get it together. I’m not coming back...

Despicable service. I needed assistance with app. Guy says what app..well the Dunkin donuts app..he walked away. He could not punch in numbers to another gft card I had..one physical was electronic. He did not want to help. And I would have thought they would offer some assistance..both gift cards were enough to pay order instead I had to pay half cash..because he would not punch in numbers to my other gift card. The App seems like a hassle. He has no customer service skills..he is pictured here. And they did not even have donuts or much of anything. Worse trip.to DD. I usually don't go to any DD..thought I would try..but this is simple.laziness..lack of motivation.. if You don't like ur job..find another. Most times.not.evrn wearing mask. Not good...