Riley's Bakery — Restaurant in Bowling Green

My grandmother ordered my husband and I a wedding cake for our reception from Riley's bakery recently. We have had other cakes from Riley's before and they we're delicious and we we're very much satisfied. Unfortunately we was not satisfied with the consistency and texture of the actual cake part of the wedding cake. It was very dry, almost like powder when you began to chew it. We was unable to serve the cake to our guest after having a couple others try a bite themselves. The cake otherwise was decorated beautifully and the icing was great. Since we was unable to serve the cake at the wedding we called Riley's to let them know the situation and the lady on the phone was so very nice and asked us to bring the cake back in to see what they could do. Mind you we did not ask for a refund or anything at this point, we just agreed to bring it in. We returned the cake to Riley's with only 2 small slices missing from the cake. The cake decorator (very sweet lady) apologized and said she would take it in the back to her boss and explain the situation. After waiting a few minutes the owner of Riley's bakery came from the back asking who brought the cake back. We stepped to the counter and he immediately said we will give you a full refund but don't ever come back in a very hateful rude way. I explained to him that we had enjoyed other cakes from his bakery before and we was not asking for a full refund because we understood that it did cost money and took time to make the cake but there wasn't a need for his hostility. He then went on with how all of his employees tasted the cake and thought there was nothing wrong with it. When we're first arrived with the cake we was informed that they had new workers mixing the cake batter and baking the cakes so maybe something got left out or not enough added. We was not upset at all until the owner was so ugly and hateful that he made my grandmother cry! She even told the owner he did not have to give her a refund but he was still very hateful and nasty and told us not to ever come back! The poor girl over the counter was so apologetic for his behavior and almost seemed scared to say anything in front of him. More or less this review is not over the quality of the cake but more for the hateful, nasty attitude and behavior the owner himself had with us. It was horrible customer service and for that I will never recommend his place of business to anyone! If we was in there causing a scenen then by all means he had every right to be nasty but that was not at all the situation! Absolutely...

I ordered my daughters 13th birthday cake from this bakery. I paid $126 when the cake was ordered after spending 30 mins talking to the cake decorator, when I went to pick up my cake it look like it was made by a child. The top piece was not centered on the cake the lines were not even in thickness nor in height. I spoke with the owner Sean Riley who said he was going to come in and look at the cake so after I wasted 30 mins and 2 trips across town his worker told me he wasn't coming in at all because he had been drinking and he didn't think he should drive. So at that point I realized the kind of people I was dealing with and it is not someone I would have chosen to do business with, had I known how deceitful he was. He did give me the cake for 70, which was too much but I didn't have a choice since the party was in 2 hours. The cake was so DRY. They have lost any business from me in the future as well as any recommendations. This was the worst experience I have ever had with a bakery. The ONLY reason I am giving this place a star is because I had to to be able to post...

So according to Shaun Riley, owner of Riley's Bakery my mother and I are liars and I am a lowlife. Also, his lawyer will be in touch with me about posting pictures of my cake designs. 😂The health inspector will also be in touch for baking cakes at home as a hobby. 😂 I would also like to leave these images for everyone to see how clean his bakery is. The bags and icing tips are not cleaned using the 3 step sanitization process, the metal tips are only boiled in a pot and have drawn added. The bags have the plastic coupler tip left in them (which causes mold as you can see) then rinsed off and soaked in soapy water. None of the employees are required to wear gloves when handling food, cakes get left out in the open overnight, cakes and other products get left in the freezers for months at a time. The floors only get half swept through the week and mopped on Saturdays. Overall this is the most disgusting place I've worked at and I have work in an automotive shop. 😂 consider this post next time you stop by for a...