Shogun Bistro — Restaurant in Bowling Green

Worst experience ever. My husband, two kids, and I came here on Saturday night. We decided to eat at a table instead of hibachi, which was our first mistake. Our waitress seemed fast and efficient at first, only to later be rude and very unprofessional. My husband ordered two sushi rolls and a salad, I ordered two sushi rolls, and we got our kids a side of noodles. I wish we had taken pictures of the food we were given. It all looked like leftovers from someone else’s plate. My husband’s salad looked old and out of date. We’ve gotten sushi that looked better cut, fresh, and put together from Kroger than what we received here. In addition, the sushi I ordered was supposed to be cooked, and yet I received one roll that was completely raw. When I asked the waitress about it she laughed, said it had been ‘seared’ so it was not raw, although the sushi I received hadn’t touched any heat at all. She then was very rude and wanted to know if I had another problem or if that was it.. I said no, and I didn’t even touch the roll. My kids tried the noodles, but our oldest decided to not eat anymore after her first bite. Our youngest ate a few noodles. They tasted like they’d been heated up in a microwave and they had a ton of dark runny sauce just sitting in the bottom of the bowl. So I decided to eat those so that I didn’t leave hungry. When we paid before leaving, the waitress again looked at at our table at the untouched food and smiled at us super exaggerated and hovered over my husband’s shoulder while paying when it asked for a tip, then hurried us out the door (not like we needed any more reason to leave)….$60 and 12 hours later, I ended up getting food poisoning from those noodles and have been sick for the last 3 days. Our 10 1/2 month old son has been sick as well. Thankfully I’m the one who ate the majority of the rancid food and not our 2 year old daughter. I would avoid this place like the plague, and the waitress we...

This was the worst dining experience I have ever had. The health department needs to come check this place for serious violations. We came here based on reviews there was a 30 minute wait for the hibachi grill but where told we could order hibachi at a regular table and be seated immediately so we did that instead. Once seated it took 15 minutes for the waiter to come over he took our appetizer order of edamame we did not see him again for another 20 minutes until he brought the edamame that was cold. We placed our order and a few drinks and waited for another 15 minutes and saw the bartender just standing so we asked her if he placed our orders and she said no. She began to make them while I watched our waiter make 3 salads with his bare hands. He grabbed the lettuce straight from the bin and placed it in the bowl. At this point I was ready to go when the bartender came over with our drinks and I told her what happened. She then said she would wait on us. I was starving and excited because I thought things would get better. The soup arrived at room temperature , the salad was never changed so it came from the same salad bowl the first waiter had his hands in and the main course arrived cold and the rice crunchy and under cooked. I tried a few bites but, did not eat much. I went to find the manager at this point because I felt like there where so many health code violations and wanted things better for any other patrons when I told him the story saying my husband ate it even though it was cold and that I didnt because I did not want food poisoning his response was his wife was the same way and he would have just eaten it like my husband did. This is the manager of a restaurant he should be concerned about food safety!! He then took off the appetizer off the ticket and only gave us a 25% discount for a meal that I didn't even eat. Eat here at...

UPDATED REVIEW! See previous review below this one. From 5 stars to 3 stars in just 2½ months.

As you can see, our first visit was great! Our second visit? Not so much. First, the place was very dark, inside and outside. When we pulled up, there were no lights on in the parking lot and no lights on the building. Inside, some areas were very dark, including the restrooms. I could barely see what I was doing in the restroom stall. I was there for good food though so I didn't worry too much about it. My family of 6 was seated at a hibachi. We got comfortable and a few minutes later I'm asked to move my chair and things a bit to seat a couple with us. No big deal, they were nice. Everyone at the hibachi had steak and/or chicken combos. With the exception of the couple ordering appetizers we should have all had about the same amount of food. We did not. They had more than us and left with lots. During our last visit we had A LOT of leftovers, not this time. Actually the amount of food we ended up with was not worth the money that we spent. It seems to me that they shorted us food because there were two more people at the table. Our server was nice, the guy cooking the food wasn't friendly. The food was tasty though. Overall, I am very disappointed with my second visit and may not be back. That sucks because I really enjoyed my first visit there. Lack of consistency is bad for business.

PREVIOUS REVIEW:

My family and I celebrated my son's birthday here at one of the hibachi tables. It was fun, service was friendly and...