Arby's — Restaurant in Bradley

Arby's lost a valuable customer of over 5 years today. The rumors were true about you guys-- you really turned into the chumbucket. I have MANY things to say about my experience with this Arby's, and it isn't good. For starters, the arby's sauce DID NOT taste like arby's sauce. Tasted a tad off to me, and as a huge arby's fan (prior to this incident) I know my stuff, and I was taken aback by the expired taste of this... Sauce. Secondly, I excitedly ordered the new york style reuben, In search for the best out there (I'm a GIANT self proclaimed reuben fanatic). If I had to eat one meal for the rest of my life, it would definitely be a reuben... But... This? I don't even think I can call this a reuben. Not a proper one, anyway. The bread was WAY too thick and I think they used sourdough, for whatever genius reason. That or the bread was molding. When I took a bite, I tried to chew but couldn't stomach it. The meat was flappy and too unappetizing to look at. It's unlike any other corned beef i've ever had, and not in a good way. The sauerkraut was disgustingly chunky and took over the taste of the whole dang sandwich. It tasted expired, something I've come across in few reubens, but when you do find it.... IT IS DISGUSTING. The dressing was watery and thin, not creamy and delicious as I tend to expect. They failed to put cheese, a crucial part of a reuben. But I guess the folks at arbys dont care about reubens like I do. The only good thing was the coke I ordered, which is pretty hard to mess up. The curly fries were burnt and charred, I had to throw them away along with the "reuben". I have NO idea who made this meal, but whoever did it, needs to be fired along with drug tested, because I have no idea what sober human would craft such a downfall of a perfect sandwich. I have been left traumatized, questioning, hurt, and confused. I don't know why arby's would ever do such a thing, or why this had to happen to me. But there it is, my review. Also-- among such flaws, the line was slow, and the worker handing my food dropped my coke and had to make a new one. They left the cup outside of the window, polluting the environment which is NOT a good look. I never thought i would say this about an arbys, but if i could leave ZERO...

3 people, bill was $33.75! What a waste. We ordered 3 sandwich combo meals. 2 Prime Rib steak sandwiches, 1 Reuben; drinks and a side with each, up charge for 2 of the sides. None of them had flavor, not a single sandwich. Ordered the sauerkraut on the side. Good thing, it was horrible. Even try adding arby and horsey sauce, to no avail. If they would make these sandwiches look even remotely close to the advertisements, that might help. There was so little meat even if we put all of the tasteless steak on one sandwich, it still wouldn't look anything like the pictures/commercials. Their prices have gotten sooo out of control. And, their sandwiches have less meat, more bun. Did you know they don't even put sauces on anymore. If you don't ask for it, you'll get a oversized bun with what appears to be carl buddig meat, rolled into a semi-ball and nothing else. Nothing! I hadn't been to Arby's for a long time because of how bad they were. We reluctantly tried it again, in hopes of improvement. Hahaha, the joke was on us. They took the $ and ran. Maybe if they A) they get a new slogan (it currently is false advertisement). B) maybe put more effort into the food, flavor, anything. C) Vhing Rhames is awesome but, the tag line has to Go! D) Eat your own food, see if you like it. I'm sure you'd be lying to yourself if you said yes. The only thing I can say that was good was the service. I believe it was the manager, very pleasant, and no order mistakes. Hence the 2 stars. She alone is 5 star, the...

So I order $20 worth of food. Asked the lady at the window if everything was in the bag, she says "yes". I drive home. I realize the $8 sandwich I bought isn't in the bag. I call the store. A lady answers, I told her my order and she says "yeah she forgot to put it in the bag". Okay. No big deal I thought, she asked if I could come back and get it. I say "sure I can be there in 5 mins". can you make it fresh?" she says "well we close in 3 mins so I can't make it fresh and I can't keep the store open so you have to be here in 2 mins", "okay so put the money back on my card" she says " no, I can't do that"

So I guess Arby's can just steal from people now? Wow terrible business!! These employees need to be held accountable. They couldn't remake my sandwich and wait 2 mins for me to waste my gas and time for a mistake they made? Then refuse to give me my money back, so I'm just out of money I...