Dunkin' — Restaurant in Braintree

I asked for 2 bagels with cream cheese toasted and cream cheese in them. The employee then notices when I'm paying that I'm using a credit card. She then says only on the side. That's not big deal. But then as I am waiting she speaks in another language and complains about me not tipping, says I'm not giving him cream cheese, and then she didn't even toast the bagel for me. As I am in the store putting the cream cheese on the bagels I noticed and they also just put the tops of the bagel in 1 wrapper and the bottoms in another wrapper. The just disgusting attitude of this employee was atrocious and this dunkin donuts should be ashamed of themselves at the little amount of effort displayed to get my order. I also was running late for work and she then proceeded to move ck me because I was still in the store putting cream cheese on my bagel and said "next time he will tip". Disgusting and how she spoke in another language but thought I wouldn't catch it was the...

The only Dunkin I frequent to because it's close to my house!

I get that it's usually busy in the morning, but I would prefer whomever is working sandwich station to prepare the food as it was typed in. My ticket states in BOLD PRINT what I asked for, received something else.... I will say the young lady I spoke with to lodge my complaint was very much apologetic and very pleasant in offering to make me what I asked for free of charge. I felt like I was keeping her too long on the phone because of the time of day, but she took the time to adhere to my issue anyway.

I just had to leave this review to inform you that your customer service didn't go unnoticed and we will still come by our fave location! Remain...

12.15.2019 I usually come to this location everyday for my coffee. With no problem, but today there were two young guys running the drive thru window.i was wonding why the cars in front we're moving so slow as there were only two in front of me. Until the guy in front of me drove off without his order which was strange. The guys inside sounded distracted while taking my order and when I came to the window we're still quite distracted or messing around.they messed up my husband's coffee. and mine was horrible .I think from now on I'm going to take my $100 dollar a month coffee habit to another dunkin location that's reliable anyway of the week. That will be good coffee no matter who is on...