Himes Breakfast House — Restaurant in Brandon

Have gone to Himes several times since they opened. Enjoyed the atmosphere, employees were on top of their jobs and the food was very good. Went today, 2/2, no hostess. A gentleman was waiting for pickup, I waited for well over 5 min. You could tell by the other waitresses looks they weren't happy this person wasn't doing her job and kept looking over at her. Person was standing at a booth visiting while holding someone's baby with her back to the door. Several waitresses had seen us waiting but weren't allowed to help us. She never once looked back to see if customers were waiting. I finally got a waitress and asked if anyone was seating people. When the person finally came over, after being told people were waiting, proceeded to carry baby to cash out desk, asked other waitress to get specific color pencils because she couldn't hold the baby and reach for the pencils (waitress had to change color on one cause it wasn't what she wanted), still no acknowledgement to those of us waiting. Not a sorry, will be with you shortly, nothing. When she finally looked at us and ask, I told her the gentleman had been waiting on a pickup and I'd been waiting for over 5 min. I also told her that visiting with people at their seat wasn't her job, taking care of customers was. Manager came out, never gave me a chance to explain, told me I should have asked for a manager and kicked me out. Since NO ONE even acknowledged us standing there, who could I have asked? The place was busy, he should have been on the floor monitoring! Where was he? Definitely NOT doing HIS job! I've NEVER been kicked out of a restaurant!!!!! It's all well & good that he stood up for his employee but she should have been doing the job she was being paid to do. I've owned & managed restaurants and I would have apologized to the customer and got them taken care of immediately, not if/when the greeter/cashier felt like doing her job. The cashier/hostess would have had a meeting on doing her job. So, call me a Karen. PS: The gentleman was still waiting on his called in to go order which still wasn't found...

Oh, let me tell you about my undying love for breakfast at this place. It's not just a meal, it's a religious experience! The moment I walk through the door, I'm greeted by the wafting aroma of sizzling bacon and freshly brewed coffee that could wake the dead. It's like the breakfast gods themselves are saying, "Welcome, my child. Feast upon our bounty."

The pancakes? They're not just pancakes, they're fluffy clouds of joy that melt in your mouth like a delicious snowflake. And don't even get me started on the eggs. They're so perfectly cooked, it's like the chef has a PhD in eggology. I swear, if I could marry a breakfast, I'd put a ring on this place faster than you can say "pass the syrup."

But it's not just the food that has me hooked. It's the ambiance. The clinking of cutlery, the chatter of fellow breakfast enthusiasts, it's like being part of a secret society where the password is "more bacon, please." And the staff? They're not just servers, they're breakfast angels sent from above to make sure your coffee cup is never empty and your plate is always full.

I could go on and on about how much I love breakfast at this place, but I won't. Mostly because I'm too busy planning my next visit. So, if you'll excuse me, I have a date with destiny, and by destiny, I mean a stack of pancakes that's...

I'm a big fan of this eatery. Good food, great wait service, and a delightful hostesses. But the older gentleman (who plays the role of the floor manager and host) has serious difficulties with customer service. My example: Having asked for well-done hash browns, he insisted that he won't allow that product to be prepared by his kitchen. After discussing it with him at length (and politely suggesting a more mature way for him to handle that particular customer service moment) he refused to negotiate with me, standing firmly on the grounds that "it's my way or the high way". I presented several examples of how every other eatery handles those specific situations successfully. But not him. He wouldn't budge.

So.. good for him. He won.

His behavior is like a poison and it should be addressed, but I fear that he just doesn't care enough. (Maybe it's me - but I'm generally pleasant and didn't ask for much.)

To whomever owns this establishment - you should look into his behavior because you could be losing business. Maybe others have experienced similar moments.

Anyway, that's my review. Solid menu, great waitresses and hostesses, crummy management.

My hope is that he retires soon. Like...