Arby's — Restaurant in Brea

While disappointed the Dine-In wasn't available, I did the Drive-Through and a scratchy intercom voice spoke. I ordered a Gyro and when I heard more scratchy intercom speaking, I clarified I wanted a Turkey Gyro. I also ordered a Beef 'n Chedder sandwich. At the window I was told the price was $17.42. The man at the window was in his 30's, hispanic, stocky build with a gray shirt. I handed him a $10, $5, and two $1 bills and a Quarter and two Dimes...$17.45. He opened his register and about 20 seconds later held his hand out to show me a Quarter, Dime and a Nickel and said I hadn't paid enough. Giving him the benefit of the doubt, I added two Pennies to the $17.40 he said I'd paid. He took the money back to the Register then stuck his hand out again with only the Dime and Nickel and Pennies...saying I had shorted him 25 cents. I firmly reminded him I'd given him a Quarter and he finally said something like.."never mind"..and finished the order. When I got home I found I had TWO Gyros not one. The receipt said I'd given him $18 with 58 cents change due. This employee is either incompetent or trying to cheat customers in my opinion. This Arby's will loose a lot of money because of this employee, because I'm not going back there for a very long...

I just called this location to ask if my DoorDash order had come into them and the lady on the phone was EXTREMELY RUDE. She said she is the manager but I don't know any managers who would HANG UP ON A CUSTOMER!!! All I was asking for was extra Au Jus because it's not an option to order that online. She said they charged extra for it, so I told her to add it to my order. She just kept saying "I don't know what to tell you." Guess I won't be trying out this location!!! I live in La Habra but I will drive to Buena Park instead where they actually know how to treat their customers!!!! I am super ticked off right now because this is NOT HOW A BUSINESS SHOULD TREAT THEIR CUSTOMERS!!!!! I just spoke to Buena Park location and was told they get lots of complaints about this location. So do the extra drive and go to Buena Park!!! Don't come to this...

Unable to enter and order at the counter we queued up in the drive thru behind a large number of cars. Unfortunately, the queue didn't move for more than 5-minutes so we departed and dined at another restaurant. We will try Arby's another time. Update: Arby's responded to my above review and despite not being at fault for being a popular lunch destination during a pandemic, they listened to my feedback and instituted "steps to rectify the situation for you and other guests". In addition they were kind enough to provide two "Make It Right Cards" with a personal invitation to dine with Arby's again. My wife and I are looking forward to dining with our friends at Arby's very soon. Sure enough, Arby's is fully open and we finally got our chance to walk in. The place was very...