Taco Bell — Restaurant in Breckenridge Hills

Taco Bell Food is good here only when they got the right people cooking one time I went there they had a Mexican guy there that totally messed up my Mexican pizza how he did that I don't know had everything pushed up in that box it didn't look nothing like the picture I was done I don't go on days he's there now I went back a week ago a Black woman was there cooking don't know if she was a manager or what but she did that Mexican pizza exactly the way you see it and everything on it was correct so now I go when she's there she's a little heavy not real heavy but she got that order right and everything was good 😊 and hot with fresh drinks need more workers like her to keep the order looking like the picture and she was friendly when you have people like her she'll keep people coming back spending their money but guys like that Mexican guy guess he was trying to be funny messing up the last order but that what he did will definitely stop people from spending their money you have to hire people that's there to get the job done right and not be there messing the food orders up because they don't want to work they just want a pay check you need people there that likes their job and keep people coming you get paid they'll get paid for good food that looks like what's posted up who don't mind doing their job right I would have fired him on the spot mess another order up the next time I came there the food was great with out him messing it up and I wish i would have gotten that girls name that worked that day I surely would have gave her a A+ for doing her job like it's supposed to be done she deserves her paycheck...

I stopped by the drive thru my order was pretty simple, I ordered 3 different items. The employees were very unprofessional. First of all they looked stoned, high from marijuana. They said on the speaker rudly to stop yelling at them. I said what to myself. I then explained sir I'm talking in the quietest voice one could have. Then they said they had no beef or chicken all they had was shredded chicken or steak. So I ordered my 3 items with shredded chicken since they had no beef. I asked if I had to pay a upcharge since they were obviously to lazy to make more beef. I say that because he said we close soon sir. I mean there were at least 3 cars behind me that got screwed as well. They said no that I didn't have to pay a upcharge but when I paid he did not give me a receipt. When my order finally came up I asked for the receipt to see I was charged $0.99 per item upcharge for substituting shredded chicken. I must say Taco Bell you have got to do better than that. This is the second time in a month with the same problem. The other visit seemed like the same shift manager and was at the Hampton store. I think you need to find better management and stop transferring a problem between stores. He clearly doesn't have it. I mean you sell a mini shredded chicken quesadilla for $.99 And I ordered beef mini quesadilla and rang up shredded chicken sub beef for...

This Taco Bell needs some serious work.

Their success rate on making my order correctly, and with all items is about 20%, no exaggeration. I'm almost always either missing an item (or items) of my order, or have an ingredient I requested removed left on. Usually both. I will gladly drive further away to go to a different location if only to make sure my order is correct.

On the chance I do come here, apparently they don't even care about taking my order. I pulled up to the drive through, not a single person in line at the window, and was told that if I ordered, it would be over 30 minutes. They apparently had too many door dash orders and couldn't care less about their customers that actually try to order in person. Door Dash should never take precedent over in person orders, and especially not 30+ minutes. Unacceptable.

While there are a few workers that are polite, the majority couldn't care less about customer service. Almost every time I show up, I'm treated like I am the worst part of their day. How dare I try to place my order and make sure it's correct.

I've worked at three Taco Bells on 2 continents, and been to countless others. I can say with absolute certainty, that is this the worst one I've been to. I only hope that one day, when I don't have a choice of another, and I try again, that it will...