Firehouse Hot Dogs — Restaurant in Bremen Township

I’ve been coming to this place for years, I’ve only had one other bad encounter besides today. Usually very nice people, but they will not take accountability for their mistakes or try to make it right for the customer. Today I ordered 31 pieces of chicken, once I got home, I live 45 mins away, I noticed a piece of chicken with hair literally cooked into it. I tried to get the best picture I could, but the hair is literally wrapped around the drum of the wings, several strands of hair at that. I called immediately, the wife answered, immediately got offended, told me to come back today or she can’t do anything for me then started yelling at me. The husband took over and told me since I only found hair on one wing, put it in a bag and bring it back whenever I’m back in the area, which is rare, and he’ll give me a free 3piece wing. Are you kidding me?? I’m not going to drive 45 mins to bring a wing back to swap it out for 3 wings… it’s really sad when you receive terrible service like this, the food is really good but from now on if I ever choose to revisit, I know to check all my food before leaving, which is quite pathetic when the owners & staff could wear hairnets to prevent things like this from happening! Oh I also never received an apology, the husband actually laughed at me. I’m very annoyed to say the least…$44 wasted!!

UPDATE* The owner called me the next day to express his disappointment with me leaving the review. He said the hair in the chicken must've come from the chicken manufacturer as there's no way it was his wife's hair and then told me that the hair was only on one piece of chicken so why would I throw away the entire pan?! He again told me that if I don't return the entire pan of chicken then they aren't willing to offer any refund or remake my order at all. Again I live in Bolingbrook and Firehouse is in Midlothian, I don't live close at all. I only visit Firehouse when I am in the neighborhood/surrounding areas, and that's not often, maybe every 2 months or so and I expressed this to him. He wasn't willing to compensate me in any manner unless I brought the entire pan of chicken back. I guess he expected me to put in the fridge for 2 months. Still no apology, no regard for cleanliness or sanitization as neither of them wear hairnets as I said before. He even told me that if I don't come back as a customer, fine, he doesn't care either way, just by far the worst experience and customer service. I'll gladly take my money elsewhere and...

This mom and pop place is going to be my Go To burger spot. Even though they are known for their Broasted chicken (which I still need to try), my boyfriend was craving a wholesome burger, so I scoured Yelp and Google for a place. I found this one - which wasn’t even listed on Yelp.

It’s a CASH ONLY spot that’s been there for ages. The owners are a married couple who take your order, cook your food, and ring you up. It’s a two person dream team.

When you arrive, you tell the man what you’d like (chicken, hot dog, or burger) and he starts putting it together. If you order a burger, he puts out two buns and then has you tell him what you want on it (similar to subway/chipotle), so you know your order will be correct. When you order fries, the woman takes them out of the fridge and puts them in the oil. When they’re done cooking, the man hold up the salt shaker and asks you whether you want any ( this is great for customers who can’t have much salt). Then the woman rings you up.

For two cheeseburger meals, with one cheese fry, and one regular fry (plus extra added for our dog), and two drinks the total was about $14.

The cheeseburger 5/5 cooked to order fresh ingredients perfect proportion of condiments : mustard, ketchup, and Mayo the patty may be skinny, but it wasn’t over cooked; there was even a little pink (I usually order rare to med rare, and believe me having any pink in a thin patty is nigh impossible). It was also a large diameter. My guess is it was 1/4 - 1/3lb of meat. other toppings : lettuce, tomato, onion, and pickles

The cheese fries: 4+/5 Crinkle cut made to order salted per your liking the cheese sauce is actually like a really good nacho cheese. It’s not spicy. It’s warm. But I was expecting melted cheese, not a sauce, which is why I deducted a star. If I had known going into it that it was a cheese sauce, I still would have ordered it. And the cheese sauce is good, but I just wish I knew ahead of time that it was a sauce.

The lemonade: 3.5/5 this is not from a fountain, which I was stoked about I’m not sure if this is homemade or not It wasn’t too sweet it was good, and I would get it again. It wasn’t the best lemonade I’ve had, but it was far better than most.

I will definitely be back. I need to try their chicken, but whenever I’m having a burger craving, this will be where I go.

Tip: fried chicken takes 15 mins to make no matter if you order 2 pieces or 50, so the owner recommends...

My daughter and I have live in Midlothian for over twenty five yrs and Stepan is not the original owner. This man is rude, hard of hearing and his hygiene with food is not good. He's in there most of the time by himself handling money and cooking food without washing his hands and putting on gloves. Case in point my daughter and I stopped in there to order food and everything was fine until he put on a pair of gloves, retrieved some French bread for our sandwiches when the mailman came in a delivered his mail. He took the mail from the mailman and proceeded to continue with our order. The problem that occurred was that he touched that bread with contaminated gloves. We told him he needed to change gloves and give us fresh bread and he got indignant and told us he was not going to give us fresh bread. We left and we are never going back in there again. We are going to tell all of our friends and then some about...