Jollibee — Restaurant in Brentwood

Visited around 2:45PM on a Sunday and it was slow.

We came in for lunch and ordered a bucket of chicken with sides, a burger, and a pie. Customer service started off strong. The girl at the counter was really helpful and friendly while we all placed our orders. We sign up for the rewards system, which gives you $10 off $45 — a pretty easy spend here, considering the prices.

But from there, things went downhill.

Cleanliness: The biggest issue was how dirty the restaurant was. Every single table was dirty when we arrived. I had to wipe one down myself just so we could sit. The floors were covered in debris and sticky spots, and even the walls and windows looked like they hadn’t been cleaned in days. It felt like a party had just ended and no one bothered to clean up afterward.

The restroom situation was even worse. The men’s bathroom was absolutely disgusting — no toilet paper, black footprints on the floor, and a nasty odor like a porta-potty. One of the workers even walked in while we were there, saw the mess, and walked right back out without saying anything. One of the sinks outside the bathrooms had food in it, and the air dryer looked like it hadn’t been cleaned in forever. My lady said the women’s restroom was just the same…just makes you wonder how is their kitchen up to par?

This place gets a lot of foot traffic, so I was surprised they didn’t have someone rotating every half hour to clean. With how many staff were in the back, it seemed like a scheduling issue or just poor management.

Food Timing & Quality: We waited over 20 minutes for our food, which feels excessive for a fast-food restaurant. Eventually, we went up to check and were told they were waiting on the burger. So we asked to at least get the rest of the order — which they gave us — but when my girlfriend asked for ketchup, they said they were out. That was disappointing, especially since when the burger finally came out (about 25 minutes later), it had ketchup on it. So clearly they had some — just not the little packets?

If they don’t have packet ketchup, they could at least offer to squeeze some from a bottle. We had asked if they could pour us some of the side for the fries but by then our fries were cold and we tossed them. I think they had them sitting while waiting for the food they weren’t hot at all. Plus, they were out of other drinks like the guava quencher, which was another letdown.

And honestly, that burger? It was sad. Flat, bland, and not worth the wait.

Management & Staff: It didn’t seem like the place was understaffed. There were plenty of employees around, but most seemed to stay in the back. A manager-looking guy with a clipboard kept walking around, but didn’t seem to actually manage anything. It wasn’t until a lot of people started arriving that someone finally came out to sweep. That should be happening consistently, not just when a crowd shows up.

Final Thoughts: Jollibee usually delivers on flavor — their chicken is solid. But this location needs serious attention when it comes to cleanliness, organization, and communication. We left feeling disappointed. It’s frustrating because this place could be great — but when the dining area is filthy, bathrooms are nasty, and basic requests like ketchup or drinks aren’t met, it ruins the...

Food is always great! One of the best thing about Jollibee is the friendly staff and jolly crew they have , until yesterday. The cashier her name Jaz or Jas ? Omg! She was just an absolute unhappy person that works in a place where crew are known to be welcoming and friendly. I was ordering 1 bucket of 10 chicken joy and was asking her if I could get a mix of regular and spicy ? She stared at me and frustrating voice ,” No! , we have only regular!” At first I just ignored it , maybe I misinterpreted the way she answered. So, Moved on to my next order. I asked, if I could get the 5 sides and what are the sides that I can order ? She rolled her eyes like it was a dump question. She enumerated me soooo fast the list of sides. I couldn’t even understand . This time , I couldn’t hold my patience . I asked Are you ok? “ she didn’t answered and stared at me ,and said so!! What’s your order ? I felt there’s a tension boiling . So , I just ordered peach mango pie , 3 pieces . Unfortunately, she did the same thing , rolling her eye and said. “But we don’t have coconut pie! I was like , I did not say coconut pie? Omg! I literally just came out from church and I swear the devil is testing me to react badly and would cause a scene. I was praying deep inside that I will be able to control myself . My son was standing beside me and wanted to order more . He wanted mashed potato and wanted to order more. I wanted to order burger steak, pansit palabok , spaghetti. But I know deep inside me that if this conversation will stay longer . I may not be able to tolerate her. To cut it short and not to deal with her . I simply just ordered chicken joy , peach mango pie and my son’s mashed potatoes. It was a horrible experience. I was thinking , Jollibee isn’t jolly at all if a crew member of jollibee like Jas would be treating costumer like this. I love Jollibee , it’s a taste of home that I proudly introduce to my children who are born in the U.S but Filipino by heart. Please Jollibee , try to check Jas , she is just quite a challenge to tolerate . Instead of ordering more , we went home lacking of order because I don’t want to escalate and cause a scene in your...

Sweet Hawaii Bread with the crunchy fried chicken, Soft Sweet Golden Bread with the crunchy fried chicken, Soft warmth heated foods, Sweet Pineapple Drinks, Cold Chilled Frozen Coconut ICEE SLUSHY, Sweet Peaches, Sweet Mango, Sweet Light Red Purple Taro Yam UBE. UBE is so pretty to look at and so tasty to the empty tummy that it satisfies the hunger spots and helps the tummy feel good. The food presentation is so cute and fun to look at. The chicken and the bucket is so artistic that the crunchy texture of the fried chicken looked like their drawings and the fried crunchy breaded chicken tasted so good with their dipping sauce. The side dishes of spaghetti tasted so good and it sure tasted like the classic sweet pepperoni pizza. The side plate of Salisbury mushrooms and gravy over fluffy white rice was a perfect combo with the fried chicken tenders. The Jollibee French Fries tasted super good, because the fries are the perfect shoe laces cut potato fries that are soft mashed potatoes inside and super crunchy outside. And, that potato fries goes well with the variety of chicken sandwiches and especially, with the sweet pineapple Aloha chicken sandwiches with bacon. That is excellent with the crunchy sweet purple UBE flavor pies and the golden orange PEACHES MANGO pies that are so delicious to munch and eat with PINEAPPLE fruit juices and MILK. Dining in is also lucky to see the Jollibee cartoon painting on the wall, to see the Jollibee dance words, and the designer decorations. The automobile car drive thru makes the picking up food experience a fun...