Carvel — Restaurant in Brick Township

I don't know how this place stays in business? I don't think I have ever gone to the Brick, NJ location on Drum Point and was able to get what I want. The rude couple that runs the place never have any of the advertised flavors or special topping/mixes. While they don't have what I want or what Carvel advertised they are supposed to have on any given night they seem to go above and beyond when it's BOGO "mysteriously" not having something they had the day before or after. I only go there at the request of my family as if I'm choosing where to go for ice cream it's pretty much anywhere but this Carvel. I would rather drive further to Rita's, Sundaes, Yellow Brick or Hoffman's as I've never been told "we don't have that" at any of those parlors. I have given many ratings for businesses on Google and never have I given such a poor rating to a business but after 6 years of disappointment from this place I don't feel remotely bad as they have more...

What a wonderfully horrible experience!😁. Me: how does your BOGO sundae work? Manager: "It's on the door!" Me: okay than 2 sundaes. Manager: what size!? ( Me not knowing the details cause it doesn't say on the door) me: I guess medium (blah blah blah). as he's making the sundaes I ask the girl working along with him how much would it come to since I only had so much cash in hand and my wallet with my card was in the car and she responds 6 and change I replied okay great. The manager comes running over to ring it up exactly. I said no go ahead just make the sundaes. He said I'm ringing it up for you and helping you to make sure you have enough money... WOW. I know I worked all day outside and wasn't formally dressed. But thanks for the overpriced tasteless ice cream and the judgement oh and $7 dollars for a garbage medium sundae with 1 extra topping...

Trying to order a birthday cake for this weekend for my son’s birthday. Both their website and Facebook say they open at 11 AM. I get to the store at 11:55 and see the door says they open at 12. So I wait about 15 mins. It’s now 12:15 the door is still locked and lights are off. The only phone number listed no one answers and there isn’t even a voice mail set up? Also can’t place an online order for this location. Guess I’ll be driving 20-25 minutes to another Carvel location, this place is a joke. I tried emailing the point of contact listed online a David Lin, who then told me he is no longer the owner and to contact the store directly. How can you contact the store directly if they’re not open and no one answers the...