Duchess Restaurant — Restaurant in Bridgeport

Literally the worst duchess I have ever encountered. They are so unfriendly at the drive thru when you order, I question if I’m even being listened to. I ordered a double egg and double cheese sandwich and got just a regular egg and cheese, but paid the difference.

I was in the drive thru and ordered my son a kids chocolate milk which is $1.99 and the size of my hand, but I did it anyway. The girl at the drive thru was confused?? I had to clarify 2 times a “KIDS CHOCOLATE MILK”

I wait 10 minutes and finally pull up, as my son is close to being late for school. I trusted the drive thru cashier knew my order so he scanned my card. He THEN asked “you ordered the sausage egg and cheese right?” And I said “no.. a kids chocolate milk.” Then he says he can’t do a cash refund as it came to $7 and I’m broke. He didn’t even try to ask manager.

The kids milk should have been complimentary and to be honest? The sandwich too. He then has the audacity after saying a refund in 2 days will be processed, “would you like to pay in cash for the milk?” I said “um I have no $ left? You charged me for something I didn’t order.” He then walks away without saying a word, and my son and I were going to be late so I drove off, after wasting 20 minutes.

Horrible customer service. You are better off going inside if you want to support this awful establishment to ensure they do their job right. I’ve been to many Duchess’s before. Worst...

Although I'm not a long-time supporter of Duchess, I can honestly say that they've been consistently good for the past couple of years that I've been frequenting there. I've had the breakfast sandwiches, one of their Chef salads, a mango smoothie, and on a few other occasions, I've enjoyed the meatloaf dinner. I've also tried their burgers. This time, however, I went for the patty melt (and a good chocolate shake) it was absolutely delicious! it came with some bacon on it. Love that they have decent parking. They also have a drive through even though the wait... Maybe it's always kind of long because everything is prepared fresh. At any rate, the only reason I didn't give the patty melt a "5 All Day" is because it wasn't quite as good as the one I had at Merritt Canteen. Veal Parmesan was tasty. Obviously, the sauce was not homemade, long-simmered quality but it was good and the size was right. Thoroughly enjoyed the Italian Wedding Soup! It was my first time trying that...

The food over here is great, I always get it by drive through but one fine day I had enough time and I bought it from the counter. I was never discriminated racially that much ever. The guy ahead of me was treated really good. And they guy after me too. I donno what happened to her after she looked at me, she just left the counter and turned back checking her phone. I asked her twice to take my order, the first time she didn't respond and the second time she literally gave me a very serious look and took the order with utmost resistance on her face. She didn't even greet or thank or anything. She took the order, threw my coupon on the table and asked for the next guy in line to come forward and she became the sweetest person all of a sudden. I still buy food over there because of the taste but I'm never going in again. Hope someone finds this survey and...