The Castle, Black Rock — Restaurant in Bridgeport

About 10 parents and 8 kids from our hockey team came here for dinner one evening. We were seated in the 'solarium' part of the restaurant. Things started well, despite the longer wait times for both food and drinks. My wife had ordered a Cosmopolitan which was poorly made, it was all vodka with little to no other ingredients. We spoke to the server and returned the drink with a sip missing. She requested a wine instead which was fine. Our bill came at the end of the evening, only to find the Cosmopolitan was still on the bill. Keep in mind the total bill for our entire party was probably in the area of $800+. We notified the server that we would like the Cosmo removed, and her response was telling of what was to happen next. In storms, a rather rude man says "There is nothing wrong with the drink, I'm not taking it off the bill, I've been making drinks for years" and walks off. This was not the bartender, it was the owner. FTR, the drink was returned but we were still being charged for it. We needed to get our kids home for an early game and chose not to wait for the server to come back to collect my payment card. My family walked into the restaurant so I could pay the server standing at the bar. Around the corner comes Patrick Anthony Klein making all attempts to embarrass my wife and me in front of the bartender who I guess made this terrible cosmopolitan. He is yelling at the top of his voice at me in front of a full restaurant and my kids about how he's been "making drinks for 40 years", etc. He was very angry, unprofessional, and rude. I told him that he was just embarrassing himself and he started to act like a child. Then he tried to run me out of his restaurant telling me twice (and I quote) "Don't come back again - I don't want people like you in my restaurant". For the record, I am Black, so his statement and his actions carry a lot of weight. This was an upsetting evening for me and my family. He really upset my 9-year-old. The reason I have his name is because I told him I would write a review so he threw his card at me and said "my name is Patrick Anthony Klein - make sure you spell it right" . This has to have been the worst restaurant experience I have ever had, and I've dined all over this planet. Congrats Patrick Anthony Klein you have given me the WORST dining experience I ever could have imagined. Don't worry, I'll NEVER step foot in The Castle,...

This place is a joke. Tried to surprise my girlfriend with an impromptu date night at the new location. What an absolute waste of time. A whole 30+ minutes sitting at our table patiently to be served -ZERO FOOD- on a Thursday night. It was a small order too, a simple two entrees and an appetizer… Sammy, our waitress, couldn’t even get the appetizer out to us. I flagged her down once at the 20 minute mark to politely inquire about the food we had ordered. That should have been the end of the story. The message was clear. “I’m hungry. We ordered. We waited. You go and get our food….” Instead we watched as Sammy fumbled and dodged our table for the next ten minutes, and finally, instead of bringing the appetizer, we received a “Sorry, we’re just so busy.” No promise to deliver, no attempt to appease and get us to stay, no manager, nothing. Just bad service all around.

Adding insult to injury, the establishment, while clearly experiencing some serious staffing and/or logistical issues, continued to seat new patrons while we waited. Are you serious? That’s just BAD business. Real spit in my eye. How do you expect to stay open operating in this manner?

Get it together Castle. This is how you run a restaurant…..straight...

We are in town from Pittsburgh visiting friends in Fairfield. They suggested we dine at The Castle. My husband is Gluten Free and unfortunately was not able to find anything on the menu. Our server, MARIA was so professional and patient. She said they have gluten free bread (which is so thin) and wraps but unfortunately they were out of them. We order the nachos (which were delicious) and were deciding what we wanted to order when the owner, Patrick approached and suggested to my husband the Castle Burger and that he could put on a GF wrap. When the wrap came to the table my husband was so impressed. He said it was beyond delicious. I just wanted to express our sincere thanks to MARIA & PATRICK for their excellent attention given to my husband regarding his food and also MARIA’S phenomenal service. We hope to visit the next time...