Greecian Island Restaurant — Restaurant in Brighton Charter Township

After decades of eating here, this officially is my last day dining at this restaurant the Greek aisle restaurant in Brighton. I will not mention names because this is not a complementary report. Usually, I refuse to write anything at all about the place, but this was little too much today. When I entered the facility, I asked the waitress for a booth so I’ll be down the hallway from the bathroom, but she said since they seat people in sections, she said I have to go to her section so I said fine and I was seated at a table and chairs with a booth intersections right next to us so I couldn’t have offered the booth. I don’t know. This waitress would be our waitress and it was a big mistake. She came quickly to ask for her order when we didn’t have time to see the menu so we asked her to wait until later. My wife ordered the chicken and ordered the Zeus burger, but with the extreme prices of beverages, we preferred water and nothing else no sides nada.

Wife soup was cold when we were able to finally get the waitresses attention. She returned it and it was slightly warmer but not to an appetizing temperature. With no silverware, we had to ask her for silverware and her interest is in us faded very quickly after the soup incident , she was basically worthless. All the other customers were greeted really nicely. She returned attention to them to see if everything was OK. Well, we sat there with nothing to be able to communicate anything with her. When the food was delivered, orange look good but oh did they do something to the recipe. The old orange chicken was chicken breast covered in a light breaded crust and served with orange sauce. This new chicken is pictured below or above was chicken thigh and the flavor was the most disgusting flavor I’ve ever tasted , it tasted like crude oil it taste like chemicals or anything that would recognize but the flavor was so bad. We would not take any of it home. We just left it there.

When my wife went to pay cash for our bill, she made her comments about our services and so on, and the cashier at that time, another person did nothing to contact the manager to appease are disappointment in me. There was no attempt to satisfy our disappointment and complaint. The gal then tried to charge my wife the credit card charge that was not the cash charge that they put all over the bill because you have to pay an extra fee if you use the credit card. My wife pointed it out to her and she said my wife was wrong that that was the price well opening up the cash receipt. The girl obviously made a mistake. She didn’t even have the nicety to apologize for her mistake. So based on nonservice terrible food my burger was a burger, so I’m not gonna issue any complaints on that but what we went through in terms of the issues with our meal and the extent I mean five dollars for an additional french fry no thank you that’s too expensive. That’s a joke. So, Wife and I after decades of coming here enjoying the food said goodbye the taste that was left in the mouth by the time we got home because I did try her orange chicken. I will never forget that horrible tastes. You decide if you want to go here dying, but you will not have my support best to your future...

When it comes to doing your job, it only takes one mistake, which is one to many, to lose customers. I called Greecian Island lastnight 2/19/22 at 7:15pm and asked the girl that was handling phone orders if they were still taking orders for takeout. She said 'Yes they are. So I gave her my 2 orders and she said 'Is that it? I said 'Yes! She said that it would be ready in 15 minutes. Once I got there and gave the girl my name, she started looking for my order. They didn't even make my order, it was as if she didn't even write down my order to give to the cooks. I said I just called like 20 minutes ago to place my order, it wasn't like they had a lot of customers, in fact there were 2 tables left where customers were getting ready to leave.Then they asked if I would like for them to make my order which they closed at 8pm and it was already 7:55pm. I said NO, the whole point of calling and placing a takeout order is so no one has to wait. I have called many times in the past to place takeout orders and I would get back home only to find that they forgot to add the condiments that I requested but I thought 'NO big deal, but NOT to write down my order and have my food ready when I get there that's just a pure case of incompetence and because of that I will not be returning. I've been ordering takeout food from this place since 2015. I started wondering how many more customers has this happened to?! If Greecian Island is gonna hire kids, they need to make sure they are better trained and are competent to do their job! No...

Last night I ordered a carryout from this restaurant , the same order I have been placing every week for the past year. I called in my order and had to repeat my order to the hostess three times on the phone. Mind you it was not complicated, a fish and chip dinner. I enter the restaurant to pick up my order and the hostess says she is bagging it up this very min. I asked her a few times is everything in the bag, condiments, etc. Oh yes, she assured me. She told me to pick another side as it comes with my, FISH AND FRENCH FRY order. I even tipped her. I get home open my bag and I am missing part of my order. I call it to complain and the manager is put on the phone, and kid you not, starts to tell me off. He is a arrogant ass hole , rude, indignant , I called him a Bastard because he is. I can't believe the things he was saying to me. I drove back up to the restaurant and gave him back his food . Did I get my money back, of course not, but it gave me satisfaction. I think he needs some lessons in customer service, I have worked in restaurants myself for 47 years and never would I have talked to a customer like he did me. Your a * jerk, maybe get back on the boat where you came from. I have no problem signing my name to this ...