Blackjack Pizza & Salads — Restaurant in Brighton

I've tried three times now to give this place a chance, and every single time they screw up the order. Today took the cake- ordered the usual, Bacon Chicken Ranch pizza, half no cheese- my girlfriend has Crohn's and can't eat a lot of dairy (or so she says). Very simple order, took me all of five taps to make on my phone. The email receipt I got confirmed the correct order was placed. I show up, and the first thing out of the young girls mouth was "just to confirm..."

No. There's nothing to confirm- it's all right there. Yet she asked me "we had a hard time understanding what you meant- did you mean no extra mozzarella, like, the regular amount of cheese- not extra... Is that right?"

No. I meant like NO MOZZARELLA; like my receipt says, and like the menu options say. I don't even care about all that honestly, because I truly understand mistakes happen- but this was just dumb, and THEN they acted like I was the jerk for putting in such a complex order.

I wait 20 mins for another pizza and it's got an unholy amount of cheese on one side. I'm done.

I appreciate the response from the owner, however, that doesn't excuse the rude behavior from the staff. And at no time did any part of the order say 'extra cheese', so I'm not sure how they got that in their heads when remaking it. This isn't rocket science- it's not like this joint is the only place to implement and online ordering system. I definitely understand most people are confused and confounded by technology, but, I didn't put in a terribly complicated order- I just wanted someone to hold off on the cheese on half of the pizza. I don't know how you can make that any more simple in your system than it already is. Maybe after a staff switch up, or even just some consistently correct orders I will change the review, but until then- it...

Ok, so this is new to me, I am reviewing pizza places to see where I am ordering from tonight, new to the area, I am reading reviews, and OMG! An actual owner responds, good or bad, and calls the customers! How can you give this place 1 star? I am completely ecstatic to try this place now, call any other pizza place in this state, and see if anyone responds to your complaint posted, much less call you in person. I have to admit, I'm excited to try their pizza, if it's as good at the owner, I'm in heaven. Future post to follow soon! And if you think I am an easy reviewer, check out my previous posts, I speak the truth, and my thoughts 100%, no filter. But having an owner this committed, has me curious, please have amazing pizza! Ok, so update, pizza was delicious! Arrived in an extremely timely manner, roughly 20 minutes at my door after I ordered it, I even got a call from the owner asking how the pizza, her staff, and even the delivery driver was. People, listen to me, you will not find that kind of service from ANY OTHER places here in town. Yes, this is a business that employees teenagers I assume, and unlike all of you who are perfect, and never made a mistake and gave this place a 1 star, shame on you. The fact that the owner responds good or bad, and tries to make it right is absolutely rare in the restaurant business, don't believe me?, call dominos, Anthony's, papa John's, or any other horribly ran places and ask to talk to the owner, Bet you you won't. So keep rocking the best pizza place in Brighton! You guys are awesome! And will be the only place for my...

Save your time, money and sanity by avoiding this place. First I ordered my pizzas 50 minutes ahead of when I was going to be there. She said they'd be ready in 40 minutes. I had to wait another 22 minutes after i arrived there 50 minutes later. When I got to my destination to eat the pizzas with my family the dd hawaian was burnt with black crusty stuff on one side and the cheese pizza was cold. Unbelievable! I couldn't let that go after all the waiting. so i called and she said I could go back and they'd make it right. They handed me the dd Hawaiian and I asked about the cheese and was told "I didn't know you wanted that one remade too." I said "yep I sure did." Had to wait 8 more minutes for that one. When I got home to eat it it was the greasiest cheese pizza I'd ever had, took one bite and threw it away. The Hawaiian still wasn't right, it was too much cheese, undercooked and hard like plastic around the corners and edges. Wow! Throwing away 2 whole pizzas. For the record, THIS IS NOT TYPICAL OF BLACKJACK PIZZA. The places I typically go to in Broomfield, Westminster and Boulder are awesome. I am giving THIS LOCATION the 1 star not...