Arby's — Restaurant in Broken Arrow

If only I can give this place a zero star review. I would!!! Was at this Arby’s today and received horrible treatment from the manager. Went inside to order. The manager was covering the register at the front but she never looked my way as I am standing in front waiting to order. I know fast food places can get busy so I waited to be served. There was only one other customer in front of me but he wasn’t standing directly in line. After standing there for 15 minutes without any acknowledgement from the staff. I asked the other customer to see if he already ordered yet and he said yes. Another customer came in and waiting with us. After a few more minutes of waiting the new customer finally called out “Are you guys not taking orders?” The manager then turned around and said “No we are not taking any more orders.” It was only 7 pm on a Saturday night and she refused to take our order but they continue to take orders from the drive thru. I finally spoke up and told her I have been standing here for a while and if she was not taking any orders why she didn’t tell us right away. She said they were backed up and can’t take any more orders. I looked up at their screen of orders and there were only 3 orders on the screen but yet I can hear someone ordering through the drive thru. I just couldn’t believe she refused to take my order. I was very angry and I left. My husband called that Arby’s right after and asked why they refused to take my order. She told my husband that if I had waited a minute she would have taken my order. How was I supposed to know to wait a minute when she clearly told me we are no longer taking orders. If she could have taken my order she should have said if you wait a minute I’ll take your order. My husband was still in the middle of asking her that and she hung...

We had some issues. We went at 6:17pm we ordered for 3 people, first was the "fried turkey" meal with no bun and a small sweet potatoe fry, a number 12 with a small Dr. Pepper, no mayo only mustard and we also ordered my brothers a number 1 with medium fry and medium coke at the end. We got to the window paid but they had got only two of the meals ordered and they forgot my brother I thought they missed the drink we asked for it and got it, but when they handed us the bag. My husband thought the price was too low for what we ordered and had me check. We looked and they had missed it entirely we ordered his paid and waited an additional 5-8mins. We got gome to find they gave him a crispey chicken with mayo not the #12, my food was cold the fries were dry, the lettuce was brown wilted, and the tomatoes were colorless with means that they were very old. Given I do not make sense when I talk so it may habe continued to the confusion in the order for that im sorry and it is late at night ive worked in food service I know foods not so great towards the end but still needs look into to improve this is not...

Our Gyros and French Dip was excellent. Service was a little slow but we got served. And it was 230..

This is a update to my previous review. Monday July 16th my girlfriend and I wanted Arbys. When we got to this store we were going to use a coupon to save a whopping 1.00 .She ordered and after the waitress looked like she was going to have a heart attack when Cheryl gave her the 1.00 coupon the waitress finally figured out she needed the mgr. I told the little girl with the attitude what I wanted. I was told to step aside so other customers could order. Really? She never did take my order. I was told she already had my order. When I ask her what I ordered she told me a small drink and small fries. Not even close. I ordered a chicken sandwich potato cakes and water. My money was refunded for my girlfriends order. We won't be going back. Not all Arbys...