UPDATE: Adela from Martin's called me personally to apologize for my experience and assured me that if I choose to go back, they'll redo my lunch free of charge. 5 stars for Adela.

Sad to share that I cannot patronize this establishment again. I went there on Friday towards the end of their day (2:30ish) to pick up an online order. When I got back to my office to eat, I realized that there was a hair in my wrap (at a little after 3:00.. their closing time). I just thought "Oh well.. I'll take a picture and show them when I get back to the office on Monday and they'll make it right". When I went back on Monday, the hostess gave me a number to call. I called and spoke to the manager who told me it's against the policy to issue refunds on food, and that I should have gone right back after I noticed the hair. I explained that I noticed after their restaurant was closed and I was going home for the weekend. It didn't dawn on me to call them first thing in the morning on Saturday to let them know about the hair because I JUST KNEW they'd be reasonable enough to issue me the refund or remake my food when I showed them proof of the hair on Monday when I was back in town. But he didn't budge and insisted that I'd waited too long to complain. He said he gets 20+ complaints like this a week and he "cannot make an exception to the policy for me". I'm shocked that there is such a policy that prevents someone who received unacceptable food from getting their money back. Regardless of whether it was 1, 2 or 10 days later. And I'll never understand why he'd lose a loyal customer over the price of a chicken club wrap but here we are.