Popeyes Louisiana Kitchen — Restaurant in Brooklyn Park

I use to go there once a week then a year or so ago, they stopped changing the oil frequently enough. Now I visit once a month maybe? This visit took 25 minutes to go through the drive-thru and 1 of 2 pieces was burnt. Both were dry as a bone. I should've know by now that it was going to be aweful. At least this time I was given both pieces of chicken and both biscuits. On multiple occasions they shorted me one or the other. After it happened 2/3 visits awhile back I learned to check the bag before pulling away. A handful of times they gave me plain when I only eat/order spicy. While all the staff are friendly, their hiring practices are questionable at best. Between not getting everything that was ordered, often and getting the wrong change several times; twice they tried giving me change back from a $10 bill when I paid with a $20 and two other times they tried giving me back too much money. One of those times they tried giving me back change from a $50 when I paid with a $10 bill and the other time I would have gotten back more than the meal cost. Bottom line some of the staff are a bit on the dim side & don't know how to count; they wait too long to change the fryer oil, which tastes nasty; sometimes you will be short pieces& or sides-get the wrong flavor or the wrong change. It's a poorly operated location. I try not to go there and will drive 5 miles down the Rd to the route 2 & Furnace Branch Rd location. I only go to this one when I get Popeyes chicken on my brain when I'm almost home and don't feel like doubling back to the Glen Burnie location (rt2 & F. Branchrd). At that one I've never been dissatisfied...

I can not stress enough this is one of the worst Popeyes I have ever visited. Placed an online order and when I drove up to the drive thru whoever was on drive thru was exceedingly rude asked if I was paying cash or credit and was not happy that I placed an online order. Why? No reason for the rudeness. Pulled around to the window and I was told there was an 8 minute wait for the chicken sandwiches and to pull around up front and they'd bring them out. Why when my order has been in for over 15 minutes and paid for online?! 15 or so minutes later they brought the order out and walked off quickly and the order was wrong. Had to go back thru the drive thru line and it took over 20 minutes for the 2 cars in front of me to be served. When I pulled up I found out why. Drive thru person said "Give me a minute" and 10 minutes went by before they came back. Told them the issue and they gave me 20 questions before asking me to pull around. Then asked to see my bag like I'd shoplifted from a store before handing me my missing items without one apology and shutting the window in my face. Terrible customer service! The worst part is after spending over 45 minutes just trying to get my order the food was horrendous! Old grease for the fries. Red beans and rice tasted off like it had been sitting there for days. Rice was dried out and beans were dark like they'd been burnt. This location should be closed for customer service training and cleaned up thoroughly. Was sure a rat would jump out while I was waiting in line. It is scary on...

UPDATE: No Longer Doing THIS Location. Consistently Terrible Customer Serv SINCE I FIRST STARTED GOING TO THEM IN 2014! HOW DO THEY STAY OPEN? NOBODY READS OUR REVIEWS??? FRANCHISE OWNER? CORPORATE? THIS POPEYE'S IS A HOT MESS RE: CUSTOMER SERVICE.THIS LOCATION JUST KEEPS GETTING WORSE WHICH IS A SHAME BEC THE FOOD IS USUALLY GOOD!

12/22 WAITED ALMOST 30 MIN FOR WINGS AFTER THE YOUNG PPL BACK THERE COULD NOT FIND MY MOBILE APP ORDER THAT I HAD PUT IN WAY AHEAD OF TIME. WINGS COOKED GOOD BUT LOOK LIKE THEY JUST THREW A DRIZZLE OF SWEET & SOUR ON THEM AND GAVE ME SUPER HOT INSTEAD OF JUST THE REG WINGS THAT'S NOT AS HOT.

11/15 ORDERED A 2 CAN DINE 5 PIECE CHICKEN MEAL GOT SHORTED ON CHICKEN, AGAIN NO DRUMS & JUST A TINY WING WITH 3 BREASTS! ALSO HAD A FREE PIE WITH REWARDS POINTS THEY ALWAYS FORGET IT!

WORST Location as far as Customer Service! MOST times food is Decent however: 6/30/23 9:15 PM received a 5 piece 2 Can Dine Meal ALL TASTELESS STALE, OLD DRY ZERO FLAVOR THIGHS. EXACTLY: NO DRUMS, WINGS NOR BREAST; JUST 5 TINY PATHETIC THIGHS. THEY CLOSE 10PM GUESS THEY DIDN'T FEEL LIKE FRYING ANY MORE CHICKEN AND THE WINGS DRUM & BREAST LEFT WORKERS TOOK HOME. GIVING UP ON THIS LOCATION. STR8 FOOLISHNESS FROM FORGETTING MULTIPLE ITEMS IN YOUR ORDER EVERYTIME YOU GO THERE TO CONSISTENTLY HIT OR MISS FOOD & SERVICE. DON'T NOBODY HAVE TIME FOR...