Applebee's Grill + Bar

Update: Received a response from the owner as you can see. Made liaison with them as they requested. Got the generic reply saying oh we are so sorry for the experience you received, give us details. Upon giving them the details, was told I'd be contacted within 4 business days.

As of today (1/9/2024), I have heard absolutely nothing back from them. I will definitely never return to this location and recommend others to stay clear. Terrible customer service, and even worse follow-up/promises from their Customer Relations department. Definitely not the owner that responded to my review, if it was they obviously don't care about their business/customer relationship.

Original review: Took my family to this location for lunch today (12/29/23), arrived at 12:05 (not that busy at all). Were seated immediately. Our waitress (Katelyn P) took our order, after about 10 may be 15 minutes she finally brought out our drinks claiming they were cleaning the root beer that's why it took so long. We thought it was legit.

Now at about 12:40 we are starting to wonder where our food was, people around us had already been served. As I was about to get up, she came over and told me they are just pulling our food out. 8 minutes later, as I stand up to go look for her our food starts to come out. Even before she got to the table I immediately told her we have been waiting over 40 minutes and to box it up.

What did she do, start setting the table for people to eat. My wife chimed in and stated box them. She again leaves and brings the smallest of boxes and our bill at 12:56 (I kept my copy of the receipt). Tell me how you take this long to serve people when the restaurant isn't even half way filled. Let alone disappear for over 5 minutes to bring me 5 boxes and a bill.

If you were pissed Katelyn P for not getting a tip, imagine how I felt at waiting for that long. My daughter's steak wasn't even warm, nor was my oldest son's pasta dish. It was almost as if you forgot to submit the entire food order, and then tried covering it up.

Now I frequently go to the location in Ashtabula during lunch, I am in, ordered, served, eaten, laugh, pay my bill and out in about 50 to 55 minutes. And let me tell you, that location on Fridays between 11 and 12 can be packed. Heck, I have frequented plenty of Applebee locations across the United States. This visit by far was the worst I have ever experienced.