China Bay — Restaurant in Brooklyn

This place is ridiculous! I should have known by the reviews. I called tonight to order at 11:25, seeing as they close at 12am according to Google. The lady who answered was extremely rude! In a big rush and said “we have no rice” right away. What kind of Chinese restaurant doesn’t have rice?? I’ve never heard of that in my life. Then I give her my order and she says “how fast can you be here?!??”, I said in 5-10 minutes. She then informs me that they close at 11:30. I said “well according to your Google page you close at 12am”. I told her to forget the order and I will never call back.

First impressions are everything and you guys failed. It looks like you don’t really care either about how your potential customers feel either. Based off your continuous reviews of being rude. If I were you I’d be concerned about that because without your customers you have no business. So I’d be a little more respectful. Also, seeing as there are manny many other Chinese restaurants in the area. I ordered somewhere else and they happily took my order. Also, very polite and respectful.

If you don’t mind being talked to like garbage keep ordering here.

By the way this was a Thursday, which is stated online they close at 12:00am. Actually, no days say they close at “11:30” like the lady claimed. I should have been petty and still told them I wanted it and never came...

If I could give them zero stars I would! The customer service especially from the lady who always answers the phone is horrible!!!! its always been bad, but I still was a long time 10+ year customer. Today she was so rude it was disgusting! She answered the phone to put me on hold while leaving the phone on the counter. They hAve multi phones so I can hear her answer other calls and still leaving me on "hold." She took 3 other calls for delivery and the phone was still never picked up. I hung up and called back and shared my frustration and asked for my order to go before the other 3 orders I heard he take a call....she said okay. I started to order what I wanted and she told me they are too busy to make what I wanted. I ordered something different, something I didn't really want. I asked for a free egg roll or something to compensate me for the neglect of a call and not able to order what I really wanted to order. When I asked for something to compensate me for me trouble and being a long time customer she then told me they are too busy to take my order and to go find another restaurant! Her attitude was horrible...

This is my 2nd favorite Chinese spot. Food is majority of the time the bomb!

The location... ABSOLUTELY SUCKS!!! It's in a tight spot to the left of dollar general. AND, they have the nerve to be on a corner at that. I DESPISE driving here, but the food IS worth it.

Knocked off 2 stars for service because 1) I like ALL my food to be in the Chinese pint or Qt size container. Otherwise, what's the point in ordering Chinese when I have the same black storage containers at home for meal prep? Don't crush the vibe I'm trynna create... lol. 2) Not sure if I'm just a weirdo, have OCD, or whatever, but I prefer to use a spoon when ordering rice. I know at my favorite Chinese spot they give you both or ask during pickup while double checking the order. These 2 issues are also something I come across during delivery as well. There's all this mustard and hot sauce that NO ONE uses yet 1 or 2 soy sauce packs. Then you can't even ask for extra packets if ordering online. I'm paid like $15 for this... imma need some...