Doña Carmen’s Restaurant #1 — Restaurant in Brownsville

The worse Customer service ever ! Dont go here go to the one on Ruben Torres by dollar tree ! Lets just say that they have a sign that says refuse service to any one now I know why. Was picking up a order for a door dash for a customer name Gabriela G pick up time was 1132 and I was there patiently waiting un til 11:40 still no order so I asked the waitress hey is my order ready yet ? a lady sitting at the back of the store said to me , if you don’t like it you can leave (so unnecessary)! and then I asked was she the manager or owner she says no ,her name is Maria and I was like maam i was asking cause dd does rate us on how long it takes to deliver and I just got mad on how rude she just said that cause I asked hey was my order done yet . Literally all I said. Never coming here after that experience she wasn’t even a waitresses she was sitting on her butt she clearly worked there cause she was bye and thank you while sitting on her butt eating .with a uniform . I can’t believe how rude and ugly she was and I didn’t even address her to begin with. Wow bad customer service it was on Saturday 8/6 11:32am ! And yeah I unassigned the order cause y would I stay after...

This place came highly recommended. It wasn't for me though. The staff seemed to be amazing with what seemed to be the regulars but we weren't offered refills or checked up on. Our waitress refilled coffees all around me but never my cup. I could have asked but I was disgusted by then and just wanted to leave. The food was only ok. I was annoyed even if it seems picky that I was brought an avocado salsa with my plate. That's pretty presumptuous not asking what kind I would like. I had just visited Abel's cafe the day before and the waitress asked if I wanted ranchero, habanero or pico de gallo. I didn't complain. I was upset when we were leaving and saw my husband pay $33 dollars + tip for 2 breakfast plates. That was outrageous for the food...

Experience wasn't the best. We went to order takeout took forever for someone to help us. We waited for over half an hour for 2 tacos. When we finally got our order they bring us out a plate instead of a taco which was not what we asked for! Then we got charged $15 for 1 plate and one taco. The portion in the plate was extremely small. Then they forgot our sweet tea so we had to go back. Will not be returning to this restaurant again. I asked for bacon in my taco and I literally got a piece of a bacon not a full bacon but a quarter size piece!!! Very dissapointing! The food is also very bland and the tortilla...