Filiberto's Mexican Food — Restaurant in Buckeye

I've been supporting Filibertos since 2014 and coming to this location since it opened. The staff is usually nice and Ialways order the same thing. Taco Tuesday was recently brought back due to customer complaints about pricing so I decided to order my faborite dish. Until tonight, the staff has been friendly and even know me bc of my order! Flour tortillas. However, something different is in the air. When I went to order my usual, Stephanie informed me that she could make my chicken soft taco on flour tortilla for regular price-not the taco turrdsday price that I had been getting. She proceeded to say that bc its a "flour tortilla" ita regular price. Of course I declined and went to a different location and ordered my usual with no issue. No regular peice bc its a flour tortilla crap that Stephanie tried to pull on me tonight!. What kind of nonsense is happening here? I asked Stephanie to get the manager and I was told there is no manager! Again, what kind of nonsense is happening here! This seems like someone is trying to make a little something extra on the side or there is a hatred for flour tortillas, who knows! Not only will I no longer support this location but I will also make others aware of the back door price gouing thats gling on at this location. Filibertos has lost another long time customer! Could be why so any of their other locations have closed. In todays climate, with so many businesses closing and others struggling to stay afloat- Filibertos is clearly heading in the wrong direction. Signed-On the hunt for a place that appreciates my business. 2.00 Extra for a flour...

9-23-25 6:00 PM drive-thru order found not correct when I arrived home.. I called same day about 6:20 PM and was told no manager was available to assist me and I needed to call back another day. I was unable to call until today (25th) and spoke with the manager and she told they cannot honor my request to resolve the short order because it was past 24-hours. I explained that due to my work schedule I was unable to call until today. The manager told me it’s too bad, but they cannot honor my request to have the credit issued and they will not issue a credit for the missing items that i paid for but did not receive. I regret having to give a very poor rating for this restaurant, but for a manager who stated she cares little about doing the right thing for this customer who did not receive items he paid for. I am sharing this information to let Filiberto’s customers know about the rude manager who lacks the simplest customer service skills due to such a small item that could be resolved with a store credit, making it fair for the customer and keeping everyone happy. i understand mistakes happen, but for pete’s sake, just do the right thing and not force a customer to boycott their establishment over such a minor issue! I have other food options available in the area and moving forward I will spend my money with another establishment for obvious reasons and encourage others to consider this when contemplating ordering food from...

I hope this review helps the business provide the best service. Very clean restaurant and the staff seemed nice until I approached someone with feedback about my cold food which was delivered very quick. I paid over $25 for a burrito, A large drink and 3 rolled tacos. So I expected good food and proper food preparation. i was not trying to get replacement food and only wanted to share feedback to help them with future customer satisfaction. Upon completing my meal, I tried to share my experience with one of the staff when she explained you should have let us know so we could replace that and I told her I appreciate that but I didn't need a replacement, but I do like to offer feedback that a business owner might want to hear and use to provide great customer service. She said, well, you're telling us now as if to imply that I was complaining. I hope this helps this establishment to continue with better service. 1 star for food, 1 star for service, 3 stars...