I came in the other night, as my battery had died, but was able to jump start my vehicle and thank Isis we have this Autozone out here now, so I hurried over and and Josh N. and another young Woman were working and they took the time to test my battery and even my alternator, tell me for sure it was the battery and Josh replaced it right there. I was so very grateful to just get the issue resolved, get the battery, get in and be off and be ready to go come morning. No one needs to be fussing with a dead battery when they are needing to be somewhere. They were both very friendly, courteous, and super knowledgeable and Josh truly provided excellent Customer Service. In times like these, when no one has time to help, kindness, and just making that extra effort are pretty much non-existence, it's nice to know there are individuals like Josh out there, in the trenches, providing that type of service. He is a credit to your Company and I hope you are paying him appropriately. Working Retail these days is a thankless and underpaying profession, even for a Student, and it's really nice to know my little neighborhood Autozone has great employees. Never had any issues with getting help and I've been here a few times before and everyone has always been nice...
Read moreMatthew Woods!!!! At store number 5109 (buckeye) I received beyond exceptional service!!!! My car stopped at a light. I went to an auto zone in El mirage and they did their best but only got my car started temp fix to make it home. So I head home. I seen auto zone just before I got home and stopped! They closed in like 7 mins. So I tell Matt what’s going on and he eagerly goes to help! I see the time and say maybe I can come back! He said no it’s ok with a smile! I can’t leave out my guy Mike (Michael P) he was trying to close and help figure out the problem! They agreed I need a new battery and possibly it’s my alternator! Now I’m like maybe I should wait to buy it for cheaper at Walmart. Now Matt and Mike think how can they help! They gave me a discount! Whew thank you Jesus! Then Matt goes and finds my battery and installs it! And before I drove off Matt reminds me to come back tomorrow about that alternator!!! Man I appreciate you guys and they stay 40 mins past close to help! I offered Matt a tip or breakfast and he declined it all! He was literally happy to help! And Mike didn’t want no recognition! But I had to!!! Thanks for being gentlemen and awesome at your job! Short story made long! God bless you both, and anyone...
Read moreLet me start off with my tail light was out in my Volkswagen Passat. I took the lightbulb out and went into the AutoZone on Indian school Road and 196th Ave. in Verrado I try to match the bulb that was in my vehicle to the one in AutoZone, however the gentleman there, Josh .R noticed it was a Walmart lightbulb, and he was able to help and assist me with replacing it, problem fixed! I then asked if he could check the code for the check engine light he looked up the codes and after talking it over with his co worker Lukas which also was a great deal of help it turns out it was a battery issue I bought a battery and problem fixed! As I was checking out Josh R asked if there was anything else he could help me with so I started to ask him about a problem I was having with my son’s car and I went home brought his car back and after testing a few things his battery was bad and the alternator was bad Josh R was definitely determined in finding all the right parts and at a great price? There needs to be more employees and people like him in this world!! Because of the knowledge and great service I will continue to do business with...
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