Buffalo Wild Wings 'GO' — Restaurant in Buffalo Grove

On the evening of May 25, 2025, shortly after 11 PM, I encountered a most disheartening experience at your establishment. My order was placed for pickup, and I was greeted by two young women who were ostensibly managing the service. However, what transpired was far from satisfactory.

Upon deciding to dine in, I ordered two meals accompanied by celery, carrots, ranch dressing, and a beverage. When I requested a cup for my bottle of Pepsi, one of the employees appeared taken aback and questioned the necessity of a paper cup. It became evident to me that she may not be suited for the service industry.

As we continued our meal, I noticed we had received only one ranch dressing. I politely inquired if it would be possible to obtain an additional serving. To my dismay, the employee approached me and stated that I would need to purchase more to receive another ranch. I found myself compelled to clarify my order, emphasizing that I had indeed placed two orders and that it was reasonable to expect two sauces, especially since she had taken my order initially. Yet, she simply walked away, leaving me to reiterate that it was a pickup order. Despite having tipped her, she seemed indifferent to my dissatisfaction, instead opting to engage in a phone conversation while laughing and chatting with her colleague.

This experience left me with the impression that, having already paid, my concerns were of no consequence. As a long-time patron of Buffalo Wild Wings, I must regrettably declare that I will no longer frequent any of your locations. The quality of the food has declined significantly, and the service has become utterly unacceptable.

It is my earnest belief that the management, or those in positions of authority, must take a serious look at the conduct and professionalism of their staff. Employing individuals who possess at least a high school diploma and a sense of work ethic would be a prudent step forward. Additionally, I would recommend that employees adhere to appropriate attire and hygiene standards, as one of the staff members was seen wearing pink, fluffy pajama pants and handling food without gloves.

The combination of low wages and poor attitudes seems to pervade the service industry, but it is imperative that your establishment rises above...

Online it says they're open until midnight. But after trying to place a mobile order at 11:15 with no success, then calling (no answer). I went to the location and tried to place an order in person I arrived at 11:25. The door was locked and after one of the employees stared at me through the window and continued to work she came to the door at 11:28 and said "we're closed. We close at 11:30 for cleaning" Its not even 11:30 and i got here before that time So why put that you're open until midnight when you're actually not? I've ordered food later than that and have had service. This was just pure laziness

I would give it 0...

Stay away from this place. I order at the end of April where the app put in the order first thing in the morning. I talked to the worker about the situation and told me he is writing down a note for management to refund me. I still haven’t received my refund and it’s already June. It took them this past Monday to tell me the manager, Bryan name and number and I called and left a voicemail directly and I still have not gotten a call back. At this point I got scammed over 50 dollars...