Burger King — Restaurant in Buffalo

An older lady I believe was the manager there in black shirt, had a negative attitude & zero eye contact along with no verbal reply to a customer when something was said. Instead this manager turned head looked away then walked away. I gave 3 stars vs 1 because the very friendly server at counter was very polite made eye contact and served our order thanking us. The manager just walked back to kitchen handling food without even washing her hands after handling the cash register which is a flagrant violation of food safety protocols. Her uniform also looked rather unkept not clean. What stuck out to me overall was this manager didn't operate as a Store Manager should. Zero communication given to anyone of crew and she just basically figure 8 walked doing tasks without delegation. She is lucky I'm not the District Manager! Her employees did their jobs and were seen multitasking without direction. I understand bad days but that manager is not a quality Store Manager. I'm a retired Store Manager different company & was a prior employee of BK 30 years ago under Heathers wing 1998-99. She was a great Store Manager...

FAST SERVICE, HOT FOOD, AND GREAT AMBIANCE! DECOR IS CONTEMPORARY ESPECIALLY THE CUSTOM MADE CHAIRS! THE RESTAURANT IS NESTLED IN THE HISTORIC FREDERICK LAW OLMSTED AND VAUX PARKS! THE SAME DESIGNERS OF CENTRAL PARK IN NEW YORK CITY! THE RESTAURANT IS VERY CLEAN INSIDE AND OUT! THE SEATING ARRANGEMENTS ARE PERFECT FOR FAMILY AND FRIENDS. IN FACT I SAW A KIDS BIRTHDAY PARTY OVER THERE. AMPLE OUTLETS TO CHARGE YOUR PHONE OR COMPUTER. IT'S THE ONLY BURGER KING NEARBY SO I GO THERE QUITE OFTEN! I SEE MANY OF THE EMPLOYEES IN THE COMMUNITY SO I CONSIDER THEM NEIGHBORS AND FRIENDS! THE MANAGER AND EMPLOYEES HAVE A SYNTHESIS AND A TEAM ETHIC! THEY SMILE ALL THE TIME! MY ORDER CAME SO FAST IT APPEARED LIKE MAGIC IN A BLINK OF AN EYEI I NOTICED EVEN THE LITTLE THINGS LIKE SPOTLESS WINDOWS AND NEWLY PAINTED YELLOW PARKING SPACE LINES. I CONSIDER THIS RESTAURANT AS ONE OF THE FLAGSHIPS OF THE BK BRAND! BRAVO! PS;. THEY HAVE DAILY SPECIALS, OFFERS, AND A REWARDS PROGRAM IN THE DOWNLOADABLE...

This Burger King has absolutely horrible customer service. The workers are outright rude and lazy. I am an uber eats driver. My customer spent over $60 ordering from this restaurant and they chose not to make it because it was a big order late at night even though the order had gone through. Additionally I arrived to pick it up and was blatantly ignored at the window by two female workers until I finally got their attention and was given dirty looks and waved off saying they were closed. The order was put in over an hour before and I had been given the order within 10minutes of my arrival. My customer then called the store as I was still there, and I watched them intentionally not pick...