Dunkin' — Restaurant in Buffalo

Monday evening, me and my fiance got engaged after walking around Delaware Park on a hot day, so naturally we wanted a drink! If I knew the kind of service we were going to get, I would've driven to China and asked for Capitalism instead. That would've definitely gone better. Or maybe gone to get skinned and baked at a cannibal island. Or maybe even rolled up and smoked by a giant ganja plant, just like Mr. Wayans. Anywho, when we pulled up to the speaker, the faintest "hello" was heard, of course not greeting me but responding to me after I called out several times. Now, this was approximately 7:40 pm, and this location closes at 8:00 pm, but I did not expect the same service that Taco Bells in the hood are known for: closing before closing time. We finally gave her our order, a single refresher drink. When we got to the window, she "attempted" to open the window with a smug smile. Barely trying and prying it apart one inch, then having her fingers slip and letting it shut. She did this about three times before she said "oops, it's closed. It won't open. Sorry." Now of course imagine this while she rests her elbows on the window, smirk on her face knowing that in the this part of town, on Delaware, no one would do anything about it. The standards seem to be dropping in this part of town, you can't even get a drink 20 minutes before closing time. Sad. Next time, I'll make sure to be a proper American and chain myself to the counter on the inside, seems to be how people get what they want in...

I liked going here for breakfast before work, but a rude employee changed that.

I was surprised that my mobile order was in a plastic bag. Never seen that before, so I moved the bag to a table and tried to open it to make sure the order was correct. Dunkin’ sealed the bag tight, and I couldn’t figure out how to open it.

Suddenly an employee rudely called, “You’re not trying to open the bag, are you? It’s sealed for a reason.” Astonished, I walked out, unsure why she was giving me attitude.

What does this employee care about if I open the sealed bag in the store or my car? How else can I get to the food without opening the bag? Whatever misunderstanding occurred, I didn’t appreciate it. The food was good, and the drink was refreshing, but I’ll be going to the Main St. location...

The young man that help me out yesterday while I was traveling was just awesome. I cant remember his name but he had beard and just the sweetest. Even gave me directions cuz myvphone was dead and need to get a charger cord. Neways. Point of this review is actually the lady in the hijab was the rudest person I've come across in my travels. She spoke down to everyone including costumers. As a 27 year veteran in food service Dunkin Corp you need to have a conversation with this woman on how not to act in professional environment. She talked down to her coworkers and I even think a manager. I know ppl have bad days but to take it out on costumers and coworkers make her look weak and power hungry. This is just one random person on Taylor Swifts earth saying, do better...