Gordon Restaurant Market — Local services in Buffalo

I went in to the store today to return an item i was overcharged on. The item was only $9 dollars. I was charged $18.49. I asked for the manager. A man name JEFF YOUNG came out and immediately was rude. I simply and politely asked him for his specific stores "Super Refund Policy". He told me he didn't know. I told him I would be taking my items and calling corporate to see what was offered. He then grabbed my item and my receipt and literally refused to give them back to me and arguing that the receipt was wrong? I had to ask him OVER A DOZEN tines to give me back my items i paid for. He then looked at my receipt and in front of the whole store asked me sarcastically if i want my money put back on my food stamp card. It was embarrassing as other customers laughed. I have never laughed at others misfortunes and now know how it feels to be treated that way. I have contacting corporate ALMOST A WEEK AGO. I was told the manager and district manager would get a hold if me and still have not received a call. These laws are in place to protect consumers and me asking what the policy is should not have been such an issue. SHAME ON YOU...

Terrible... employees are not at all helpful. In fact, I wondered around obviously looking for something I couldn't find, while two managers just watched me. They couldn't even be bothered to say hello. Then after a half hour... I get to the checkout. The cashier is quite rude, barking for my membership number. I thought I had signed up, but the website was so hard to navigate. I had 3 different emails, couldn't figure it out. Meanwhile a long queue is forming, she is still barking at me, and the manager, who is within earshot, does absolutely nothing. What a huge waste of my day. I was going to call the chef at work to use our company's account, but I was so turned off by the lack of customer service that I just left. I found everything I needed at Wegman's for cheaper and with the assistance of very friendly staff. It's funny that this place serves the...

Jen Miller

Was quite rude. She told me there was no Apple Pay, and I said it’s Instacart (tap to pay) not Apple Pay so according to her comment, I assumed they just did not accept Apple Pay.. But when I made the comment that it wasn’t Apple Pay but tap to pay for Instacart, she raised her voice quite loud after she cut me off while speaking and said Something along the lines of we don’t accept a way to pay with your phone. Then, after seeing my face, she must’ve realized that I wasn’t very happy with the way she raised her voice at me and started backtracking about how when they get new registers maybe they’ll have it then.. I don’t care if they have it or not. But I don’t appreciate someone raising their voice at me because she said they didn’t accept Apple Pay and I wasn’t using Apple Pay. If you’re going to be rude, at least know what you’re...