Regal Elmwood Center — Local services in Buffalo

Went to see Star Wars this evening and had, by far, the worst theater experience of my life. There were all of four of us in the theater. Well, besides the guy that snuck in and watched a majority of the movie off to the side of the entrance. So, of course I feel like an idiot having paid. The worst distractions came from a man with his son. The man spent most of the movie on his cell phone and his son spent the movie talking and talking and talking and talking and talking.....and talking.... Oh, and screaming, literally screaming. At one point, I left the theater to attempt to get a manager. I found someone, that identified himself as "someone they let make decisions sometimes"; sounds promising, doesn't it? I advised of what was going on and how again, I must be an idiot for actually paying for my tickets. Eventually, he came into the theater, said nothing to anyone, and left. As you may imagine the cell phone usage and talking and talking and talking and talking....and talking.....continued. At the end we spoke to another manager, a woman at the front desk. She accused us of not saying anything to anyone, when we advised we did and asked why he would not have said anything she advise, "well, it is the other paying customer's word against yours".... So, again I felt like an idiot for actually paying for tickets and even worse about now being considered a liar. She got very snotty and demanded to know what we wanted her to do about it. The manager I spoke to during the movie, handed us two free passes and said nothing else. We advised maybe they ought to control their theater. We appreciated the passes, but what a horrible customer service experience. I'm not sure if I will be going to this theater again, but I certainly will be hesitant and would not recommend it to anyone. Terrible customer...

An Honest Review.

Now first off let me say that the only reason I am rating this 5 stars is too boost the overall rating (otherwise I'd give it about a 4), but hear me out. I have lived near this theater for several years and before that generally went to this location before I moved closer.

This theater is NOT that bad, people like to complain about the littlest of things. First off, in my experience the theater has only had like butter on the floor maybe once or twice since I've been going there, it's a MOVIE THEATER. What did you expect? Accidents happen. People spill things sometimes. Another thing, while I can definitely say this theater IS very expensive in terms of food (hence why this would have been 4 stars) the food is decent and even though it's expensive, the biggest tub of popcorn is the best deal as you can just share it with people and get refills.

As for the theater being dirty in general it's average, it's not too dirty and is usually clean honestly. As for the people that work there, yeah some of them seem like they're bored or don't want to be there, but there's actually a decent amount of younger people that serve the food and they're probably just tired of working long hours there (as it IS again a movie theater).

Out of the like 20+ times I've been there, I can easily say this theater has met my expectations and is an OK theater, now some have brought up the Walden Galleria theater, and yes while it IS nicer and probably does deserve 5 stars (as not only is the theater itself nicer, but it's in a mall so before or after you can browse around it if you'd like) if you live closer to this one, it's perfectly fine to go to this one and not waste gas or money trying to get to the Walden one if it's unnecessary in the first place.

Thanks to those of you who have read...

I love the new seats and I also like it that the Elmwood didn't require you to choose your seat when purchasing the ticket. (Like Walden Regal does) I like to choose my seat when I'm inside the theater because when you choose it at the ticket booth, you don't know who you're going to be sitting next to. Last thing I want is to be next to some loudmouth kid who's texting throughout the movie. The remodeling job is wonderful. I just hope it doesn't raise the prices of the already outrageous prices for snacks. lol. Staff is always very friendly and this is one of my favorite theaters! Apply for the Regal Crown Card. You'll receive coupons for free movies and snacks and it doesn't take long to earn those points towards them. My updated review...11/11/18. Things have changed. You now have to choose your seat when purchasing your tickets, which I hate! Also, I thinks it's time the Regal has it's staff clean the seats and food trays. They're really getting dirty from people spilling things and I'm sure everything is covered with germs! Rugs could use a shampoo also. Plus when you order certain food items, they're not available because the equipment, such as the fryer, is being cleaned. That should be done BEFORE they open. The theater is beautiful, the sound quality of the movie is great and the staff is...