Falley Allen — Restaurant in Buffalo

I came for brunch and was very disappointed! I will say I am comparing this to their dinner which was very good and a lot of the dinner options were home made, creative and out of the box. If I come back for dinner in the future I will make sure to write a review. -Let’s start with the positive. The outdoor space here was lovely! There was a lot of space and many tables to accommodate different sized groups. I give 5 stars to the outdoor space and the fact you can make reservations to sit out there. -The staff was all wearing masks and the restaurant appeared to be running well with safety precautions in place. Other diners were wearing masks when not seated at their tables. -The brunch menu looks fantastic, there is something for everyone. There is even a $15 unlimited mimosa option available with the purchase of a brunch item. My group was happy to take part in this. Sadly, I was hoping for the quality of their dinner menu and this is where I was disappointed. I ordered the fried chicken and biscuits and my significant other ordered the steak sandwich. The fried chicken was a processed chicken patty and the biscuit was a Pillsbury Grand. I think the menu should indicate that this is what will be served. There was a slaw and it looked like it had been sitting out in the heat. The sauce looked runny and warm. This kind of food quality doesn’t seem in line with how other dinner items I’ve had here are served. The sweet potato fries were excellent, I’ve had them before. They are large, crispy crinkle cut wedges and probably some of the best sweet potato fries I’ve ever had. I was told that the steak sandwich was pretty good but the portion size wasn’t very big and $16 seemed pricy for such a small portion. Overall, the saddest part of this was the presentation on these 2 dishes. They looked slapped together, like I was at Mc Donald’s. The fries on the steak sandwich plate were tossed down carelessly. I have taken pictures to show the sloppiness. Other friends got the French toast and the breakfast pizza and those did look nicer, more put together and appetizing. -Finally, I’ll mention the service. The service during the meal was good. Our server was on top of things with the large group and our mimosas were taken care of the entire meal. I wasn’t thrilled with the how the check was handled. First of all, I made a reservation for a large group and wasn’t told in advance we would be at 2 tables. Not a huge deal considering what is going on but it would have been nice to know that up front. It would have also been helpful for the server to split the checks by table. This was not done or offered. At the end of the meal we asked for this to be completed or for bills to be broken down by couple. We were told no and it’s not possible. It wasn’t easy to make sure we were being charged correctly when working with 2 tables, especially while trying to follow the rules with social distancing. Luckily we did check the bill and found a discrepancy, there was a charged $58 for one Bloody Mary. It was taken off without a problem but it was annoying after trying to figure things out on our own. A member of the group was getting restless and wanted to leave. He offered to pay but didn’t know we had a voucher to use. After I realized what happened I asked for the charge to be refunded so everyone could pay separately and I could use the voucher. I was told no, it’s impossible and we could have split the bill before we closed the check. Funny that the story changed after the fact! I know that serving isn’t easy, especially during these times. The servers should think through how to make dining easier for their guests and offer ways to break up the check at the beginning of the meal. -The brunch menu needs work. If you want to dine here I’d suggest coming for dinner unless you are coming specifically for the unlimited mimosas. If you have a large group ask about the check and how it will he handled up front so you aren’t left annoyed...

Six of us had brunch at Falley Allen's on Sunday. Let me start by saying when the reservation was made, there was no mention of automatic gratuity. We ordered French Toast for the table. The French Toast was very tasty, but our waitress did not take our brunch order until after French Toast was served and after we specifically requested to order. Our food took at least 35 min from this time. We inquired about Mimosa's but were told we could not buy them individually, just bottomless. We were seated at 12:30 with food arriving at 1:40PM. Immediately, one person noticed that her Avocado toast had no avocado on it. The solution to this was not to take it back to the kitchen but instead to bring 2 slices of hard avocado on a plate. Another person who had substituted approx 3-4 pieces of bacon and 3-4 sausages for avocado, received 2 small slices of avocado in exchange. The Falley egg sandwich, which was supposed to have avocado on it, had guacamole instead. Two identical meals were ordered (Falley egg sandwiches) but somehow, one came with potatoes and one with fries. We did speak to the manager who brought a plate of avocado to the table after our initial complaint. The manager did apologize and explained to us that the order took 30 min, which was typical. However, this did not include all our time sitting there waiting to order. Once we spoke to the manager, the waitress did not come back to check on us. We were then presented with a bill that was reduced by $10 due to our issues but included an automatic gratuity, listed as a 'service charge'. No where on the menu does it say that for tables over 5 people, an automatic gratuity would be added. Needless to say, we...

I was debating on posting this review, because it is almost embarrassing but I feel something needs to be said. Went here for my birthday on 12/21, which happened to be their Christmas celebration with Santa there, taking pictures and whatnot. Me and my girlfriends got there a little after 11 and was told it was a $5 cover, now I've never been charged a cover for a bar before, except for the big clubs downtown, but we went with it. I did think it was suspicious when we went to hand the second bouncer our "cover" and he asked what it was for. We get drinks, take a picture with Santa, and we are waiting in line for the bathroom and see a poster on the wall for that night's event. It clearly stated "FREE entry for LADIES, $5 cover for GUYS". After one drink, we decide to leave and take our business else due to this. We did wait by the door for a minute, to see if other ladies were charged a cover, and they were not, and they were also dressed, to put it lightly, promiscuously. Which is fine, I believe everyone should dress how they want, and love their own bodies. What's not okay, is the fact that they decided we needed to pay a cover, when others didn't. It was cold that night, so we opted to be fully dressed. So on the way out, we bring it up to the bouncers, that they charged us a cover when it was supposed to be free entry. Their only response was "I was doing what I was told to do". So what they were told to do is, profile and judge people by how they look/dress and decide who they want to charge. They shook their head yes. Will not EVER come back and will most certainly let every single person I know who goes out...