Casa Azul — Restaurant in Buffalo

I would like to discuss the last review that was posted… I was there, as I am often, for this interaction a table away. The server, whom I’ve had many times, that they refer to - was not rude, pushy or unpleasant. She asked them how their nights was, if they had any dietary restrictions, and then told them all of her recommendations. They interrupted her to tell her they were probably not going to eat. I overheard her say “hey it’s Friday, I get it! I’ll give you a moment to look over the cocktail menu, let me know if you have any questions” they didn’t even wait for her to fully get to the table (it was maybe 2 mins max) before they started barking their drink orders at her. She STILL managed to gather all the orders and bring them back. She then waited around 5 mins came back and asked “how are the cocktails can I get you anything” they all said no and good. This happened 2 other times before she said “ can I get you any drinks before I go on break, if you think of anything you should need this is _ (and introduced the other server ) thank you so much have a great Friday night” They visibly were unhappy when they came in and the person that wrote this review out loud said things I wouldn’t call my worst enemy about and to someone she had exchanged three sentences with who was perfectly lovely. (Let’s not even get into what was said about the people she was sitting with while I was online to the bathroom with her)

This place is amazing and I visit as much as I can! The food and service...

I normally don’t write reviews but this was my worst experience in America in the last 4 years.

Empty restaurant, over 15 minutes to have our drinks ( couple of beers).

We arrived around 8:00 PM thinking we will be able to eat and enjoy the fireworks at Niagara Falls. We lost the fireworks and the opportunity to enjoy our dinner.

Food (12 tacos) arrived after over one hour

My father had to grab glasses from another table for his beer, the waitress the whole time disappeared.

There was no manager at all, a blonde waitress try to apologize but she was frickin out I believe she was new. We had over 3 servers for our table, but we never understood who the server really was Isn’t nice to see that meanwhile you’re waiting for the food your employees are doing shots at the bar and not taking care of the guests Simple requests such a “one more beer” they forgot twice, we had to ask if the beer will arrive having 2 bartenders and over 4 servers and 1 hostess nobody could run a beer to our table. 9.The worst part a table close to us arrived after 20 minutes we arrived and they had their food first , the same tacos we ordered. The food was good, the music was great but you need a supervisor or somebody directing your staff.

After all of this that was mentioned to the 3 servers we had, I was expecting at least an apologize or a guest recovery adjusting the bill etc, none of this happened.

We will...

One of my favorite late night spots because they have food late night. Their tacos are delicious. I always get the beef barbacoa and al pastor. The tortillas are always fresh. I always get a dozen to go and make my own tacos or chips at home.

The oxtail taquitos are the ones shown in the picture. They are so so good. It’s an appetizer not an entree but I think this is enough for dinner. It’s 4 taquitos (flautas is what I call them) sitting on a bed of sauce that’s very mild but all the flavor comes from the oxtail. Ask for hot sauce if you want them to be spicy pretty much for anything.

Now for service, I’ve had very good service on many occasions. There’s one server who is amazing and really sweet so lucky you if you are served by her. However, on multiple occasions I have had to ask twice for the hot sauces because I can’t eat unless I have my spicy sauce. I’ve waited till my food was cold and finally had to get up and go get it myself. I know sometimes it can get busy but a guest should not be waiting on something for that long when asked from the get go. I don’t try to be rude at all or throw anyone under the bus. I do hope that they give better service to their next table. Don’t let this keep you from heading over to have great food.

Overall I would give this place 4.5/5. It’s definitely more of a modern take on Mexican food. The food gets to you super quick. The margaritas are great! I recommend...