SPoT Coffee — Restaurant in Buffalo

Was standing in line and whitnessed a younger male barista (with a multi-colored hat) treat a grandmother horribly. She wanted to make sure he got her order right because he kept snapping and cutting her off and then he said “I’m getting your things. I’m doing that now. Your order is what I’m trying to work on right now. I’m walking away to work on your order.” She visibly looked like her high-spirit was broken from that single encounter and like it affected her experience with her young grandson. I was next and wanted to be extra nice to attempt to turn his day around and before I could say, “how are you” he snapped “what do you want?..yep...yep...k.” With a very short and offensive tone and body language. It definitely left a stain on what was a very positive day until that point. I observed their treatment toward others as I sipped my tea and they treated everyone like this. He and the other barista guy were both very cold and off-putting that I will never return to this location again. The Elmwood location is much more warm and welcoming and does not verbally abuse customers though I typically go to Café Aroma when I’m in that area. I may aviod Spot Coffee altogether after...

Ordered a small Peppermint Hot Chocolate and the Grilled Cheese Panini. First, Hot Chocolate no Peppermint or Chocolate flavor. Second, the Panini, came with two very thick slices of white floury bread with two very thin slices pre-wrapped yellow cheddar cheese, and two thick slices tomatoes in between. All I could taste was the flour and tomato had to open it to see if they put cheese on it. Also no Panini Grill marks...... It was Disgusting, I took two bites. And decided to eat the Pickle and Kettle Chips, which were Delicious hence the One Star for the Pickle and Chips. I told the guys working the counter and the one said "you can't screw up a Grilled Cheese" I said that was my thought when ordering it, but whomever made this managed to do just that!!!!!! Also, obviously your Panini Grill is not working hence all I could taste was the added flour on the bread...... He then said what do you want a free meal???? I said no a sandwich made correctly as if you actually care about your customers!!!!!! Then walked out with my sandwich left there with a big note "Where's...

One of the most unprofessional moments I've seen from a food service employee. After an extremely long wait for my food, with no contact from the employees as to whether the food in the bag in front of me was mine, i decided to walk away. Came back a couple minutes later and still nothing from the employee. So I decided to check the bag to see if maybe it was mine and they just didn't tell me. Mind you, this is 15 minutes into waiting for 2 bagels. It had two containers in it so i figured ok maybe this is it and they just forgot to say something. So I open the top of the bag to peek inside and IMMEDIATELY the register employee attacks me. Said "what house did you grow up in to just start touching other people's food?". I didn't respond because that would be starting an unnecessary argument but you've lost a customer and anyone that comes into...