WARNING: The waitress will literally run out the door and into the parking lot to confront you if you don't leave a tip or don't tip enough (by her standards) Tips are based on your service, they're NOT required!! I've been to this restaurant before and it was decent, however today was a totally different story. We were seated within a few minutes but then it took the waitress awhile to even take our drink orders and even longer to bring them to the table. She then disappeared for awhile before she came back to take our food order, when our appetizer made it to the table she only refilled my husband's drink. We stacked our empty plates in a neat pile and waited for our sushi rolls which took FOREVER as well. When the sushi rolls finally came out she didnt bother refilling any other drinks (which were low at the time) or clearing the empty plates to give us more room at the table. She then disappeared again, occasionally walking by the main tables by the fish tank, peeking over at us, but never approaching us again. My daughter finished her food and wanted the fried oreos, my drink was also completely empty to where you could hear a slurping sound, but nothing. We didn't see her again until she put the bill on our table. Again we were still eating, never asked for the bill or anything and she never asked if we wanted anything else....but she took it upon herself to ring us out. After placing the bill on the table she walked away and disappeared forever again. At this point we were annoyed and just wanted to pack our food up/go, it wasn't until she saw us STANDING/WAITING near the table that she approached us to take payment. I walked my kids out while my husband took care of the bill. Next thing I kno, shes running after him in the parking lot because shes not happy with what he put on the receipt. This is UNACCEPTABLE.....We're normally big tippers/go above and beyond because we know how tough the times are, but when you blatantly ignore us/have horrible service, I'm not going to put in the extra effort to appease you.....I will not be...
Read moreA Solid Sushi Experience with Promising Changes Ahead:
Kenzo Sushi delivers a thoroughly enjoyable dining experience that hits most of the right notes. The restaurant immediately impresses with its welcoming atmosphere, anchored by a stunning large fish tank that creates a serene, authentic ambiance perfect for both casual meals and special occasions. The service truly stands out here – the staff is genuinely kind and attentive without being overbearing. Their warm hospitality makes you feel like a valued guest from the moment you walk in.
The food quality is where Kenzo Sushi really shines. The chirashi was a highlight, featuring remarkably fresh fish with generous, well-proportioned rice. My only minor critique would be that the sushi rice could benefit from just a touch more vinegar to achieve that perfect balance, but this is a small detail in an otherwise excellent dish. The rolls were absolutely delicious – clearly crafted with care and skill.
What makes this review particularly exciting is the news that Kenzo Sushi will be under new ownership next month. The incoming owner brings extensive experience from the West Coast sushi scene, which has me genuinely excited about the potential improvements and innovations coming to an already solid foundation.
If you're looking for quality sushi with excellent service in a pleasant setting, Kenzo Sushi is definitely worth a visit. And with the upcoming changes under experienced new leadership, this could very well become a destination spot. I'll certainly be returning to see how this promising transition unfolds.
Visited: [7/22/25]. Will update after experiencing the new...
Read moreI went to kenzo tonight with my family, and we have been here many times and have had a great time. Tonight when we went the one waitress in the entire restaurant took our food and drink order ( there were only 5 other tables in the restaurant).Our food came out an hour and 15 minutes later and our drinks (sodas and waters) came out after the food and we had to give her the drink order again. The food was delicious I’m not bad mouthing the food at all it was great. It was the service we got after that is the reason I’ll never be back. The waitress brought us our checks (we had 2 checks, one was for 3 people’s food and drinks and the other was for 5 peoples food and drink. The 3 person party paid their checks and left and the other 5 of us stayed to finish our first round of drinks we had yet to finish and paid our check and left a tip on the table. She grabbed her tip and the check at the same time. She came back to the table 5 minutes later saying we didn’t give her enough of a tip. For the service we got I thought the tip was plenty (she never came to the table, we had to flag her down for anything, she never came over to tell us if the food was running behind or anything). She said that we needed to give her more tip because its “customary for parties over 6 to leave an 18% tip”. There was no sign saying that anywhere in the restaurant or the menu, but she wasn’t leaving the table until someone paid her. I’ve never had such a rude and disrespectful server in my life. I will...
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