Chicken Express — Restaurant in Bulverde

We’ve eaten at this location a few times but it’s hit or miss on customer service. One time, our order was given to someone else who didn’t even place an order! He was in front of us with his friends and didn’t order anything but yet, he got food! After 20 minutes, we went to the counter and asked when our order would be ready & we were told we’d already received it! I said that if we’d received it, we wouldn’t be asking where it is!

The manager looked a bit miffed & gave us our order, he asked the girl who brought out the food & she shrugged & said she gave it to the other customer… the manager apologized to us & asked us if we’d like a free item to make up for the mistake & we said “no”.

Another time, I place an order for a two piece & got a 5 piece, including a wing! I didn’t know if it was a mistake but I was told to keep it. When I lifted up the wing, there was a greasy black hair stuck inside the bottom, under the wing! Ewwwww!

Other than that, it’s clean inside & conveniently located although it can be a challenge turning left into & out of the parking lot & the parking lot is rather small. They also have a couple of tables outside as well, for al fresco dining. They used to have stalls outside, like Sonic has, for ordering, I only used it once as it was a hassle because there was no way to pay at the stall. Last time I went there, I noticed that the speaker boxes were gone so I’m assuming they...

First time visit. Was driving at night to get there. Dark at 6 pm. I'm still not used to, especially since the construction along and in front of the business certainly detracts from the entrance. It's tricky at night, especially if you're leaving and making a right turn toward US-281. If you cut the turn a wee bit too short, you'll be in some trouble.

The menu is broad enough to cover most fried fare for a chicken place. I smiled when I saw 'gizzards', a personal favorite memory when I was on military assignment in Kentucky.

The staff was friendly enough while taking the large order, offering suggestions and pointing out sides included with the selections. The prices were comparable, and the smells from the kitchen sure got one's appetite going strong.

In a short amount of time, the order was boxed, bagged, and hand-carried by our server with both arms loaded to the seated part of the restaurant where we waited looking at the bigscreen TV.

Not bad for a first visit! If the order was correct ( I will find out when I get home), then chances are this place will definitely be added to my list of places to hit when the hungries hit.

Not bad for a first visit; just that the construction does detract a bit for hungry night drivers.

Give this...

I went to Chicken Express today and went in the drive-through today, 10-21-2023. The guy on the drive-through taking orders... I asked the young lady who was passing the food out what his name was. His name is Aaron, and that man is rude and impatient. When a customer tells you that this is their first time, You Sir Do Not say to them, "Come on, what do want. " Repeatedly in a very impatient tone. I don't know who the Store manager is, but your other employees did fantastic. I would leave a better review, but Mr. Aaron gives your company a Bad representation because that attitude did not come as across a friendly and patient and tolerant, especially if someone might be autistic or slow. I sincerely hope that individual is not in a management position. I will be going to Popeyes for a while. I'm back again, folks. I went through today 1-6-23... first time in a couple of months. Who do I see but Arron. Lemme tell yall folks something this guy hates his life and his job and coworkers. Can't smile at customers, can't greet customers as they come through the door, pushy and impatient. With a resting b face that'd scare most...