Papa Johns Pizza — Restaurant in Bulverde

We ordered from this Papa John's a few times. Never really had any issues until this last order. We were picking a few things from HEB and when walking out, we remembered there was a Papa John's next door and decided to place a walk-in order. I wish I can give the gentleman that took my order a five-star rating because his customer service skills were amazing. The pizza was delicious. My wife, my two kids, and I all woke up in the middle of the night in tears. Our tummies felt like someone punched us. We all felt like throwing up. We all spent hours in the restroom. The next day, we were all fine. Everyone ate a different breakfast and lunch. The only thing we had in common was dinner, pizza from Papa John's. Again, this is the first time this has happened to us. We ordered about five times from this location. The employees are amazing. With that said, I called the manager the next day. Very nice, I let him know that my intentions are not to cause any issues. I let him know the pizza was delicious and the employees were amazing. I let him know we are all fine, but something was not right with the pizza. I gently asked if he would take a moment to inspect the food to make sure no one else gets sick. That is the only purpose for my phone call. Not to cause any issues. He got very defensive, cut me off, and repeated multiple times.......no one else called to say they were sick. I again asked for him to look into it to avoid any issues in the future. If not, that's ok too. I was just trying to be nice and hung up. Before I hung up, he said he would look into it. Maybe this was just a one-off, but we are all too scared to eat here again. Manager's attitude is pretty rude. If you don't believe me, before placing your order, hit option 5. Takes you directly to the manager. Ask any questions. You will see how nasty his response is. Pretty sad considering the employees in the front are busting their tails...

Very upset and disappointed with this location. I've been ordering regularly from here for years. After this holiday season I may be switching to Pizza Hut even though I don't like their pizza as well just so that I'd have a chance at getting the pizza I order and not be insulted by the employees. Pizza missing 12/27, received plain cheese in the box, 01/01 the replacement order once again missing one pizza entirely and another basically doubled in it's place. Manager aggressive and offensive, told me I didn't know what I was talking about and gave me the wrong number to contact and told me there was nothing she could do for me. I don't know what's happened to this location, but two attempts in a row and all the pizzas are in the wrong boxes, some not made at all. Just wow. Hopefully the customer service from their CS support is better than in this store. I've never felt so attacked for simply wanting...

If no stars was available that is what they would get! My family and I order pizza at 9:05pm. Pizza tracked said it was out for delivery at 9:35pm. 10:30pm rolled around and I called just to make sure everything was alright. Said driver had left a while back so it should be soon. 10:50pm check outside and notice the pizza sitting on the ground (thrown down) and our soda on its side. Food was ice cold. I have ordered here before with a "no contact" delivery and every time the driver called to make sure I got the food. This time no call, I had to keep checking outside to see if it had been dropped off. Our pizza night was ruined by late delivery, almost 2hrs! Come on! Also cold food and a bent up pizza from being thrown down! This was very upsetting! I will think twice now about ordering again. I called and they said the driver only had two deliveries, including mine. So I wonder where he was all that...