Martino's Bakery — Restaurant in Burbank

I sent the email to customer service at Martino's Bakery and I haven't received a response. I felt humiliated and threatened by the 2 cashier ladies. Martino bakery incident on 9.23.25

I would like to speak to the owner of Martino, please. I was just harrased by 2 of your employees when I am simply explaining to them that they can not favor one customer over another. I mentioned that she was biased while the cousin of Samantha claimed I called her racist. I was charged 50 cents for a paper bag while the lady in front of me was not. By the way, California law charges 10 cents for a bag. It was a very threatening and uncomfortable experience, especially when my 8 year old was in presence. Samantha also mentioned that I am banned from the premises for life. I have been buying from Martino bakery for decades and for events and colleagues. I am more concerned about the threat and verbal attacks that I received today because I was with my child. No parent should go through that. I tried asking for the manager, but Samantha mentioned she's in a meeting regarding...

I heard about this place and it's tea cakes from my colleague. He once let me have one, and I was impressed, so on Feb 22nd, I drove from Riverside County just to come and get him a dozen box of Original Tea Cakes as his birthday surprise. I also ordered myself a Blueberry Tea Cake, Cheesecake Round, and Iced Latte. Then, I decided to get a few more little sweets to bring my nephew, niece, and sister. There were about three customers in front of me and then more people started to arrive after me. It shows this place is popular and I really liked they have tables & chairs outside and inside the establishment. If I ever go again, I want to try the Croissants and other flavored tea cakes. The three employees that day were friendly and helpful to everyone. I also want to say the restroom was clean, and I was able to use it before I got back on the long drive. Thank you for the good...

A good bakery. I believe its family owned. I just discovered them a month ago. So far I have been there three times, so my experience has been limited but always satisfying. I've had the teacakes,(Unbelievably good, especially the blueberry)the bear claws, the eclairs. And any pastrys with apple. Again for me atmosphere is important. The service is great and the people are kind and helpful. Parking: the parking lot is small but I've never had a problem,so far and they are a little pricey BUT it's not so high it's a deal breaker. As far as I'm concerned I'm getting my money's worth in goods and service. By the way there are no preservatives in their foods and lots of flavor. So don't over buy. They told me that themselves. Now that's good service....