Panda Express — Restaurant in Burlingame

THE WORST CUSTOMER SERVICE! i placed an order online and my co-worker was picking it up for me. she couldn’t find my order and an employee said it was already picked up. they claim someone had come in, showed their receipt and somehow the name was the same as mine. my co-worker confirmed that was not the case and instead of acknowledging that there was probably a misunderstanding and an error, they were rude and gave her a difficult time. they said i needed to come in an pick up the order and they wouldn’t remake it. online orders have phone numbers to reach out to me and check, but they weren’t willing to take that step. so, i drove over there and asked to speak to a manager. MON is the name of the manager who was completely rude and unwilling to understand that although the order was made (which may could’ve been tampered with), the issue was the blame his employees and he placed on us for their error and not accepting that the incorrect person walked away with the wrong order. he asked what i’d like to do and i asked for a refund. before giving me the money, he took a photo of my driver’s license and handed me $20 cash. putting this in writing in case this becomes a legal issue. do not go here. the employees are completely rude and...

Google has categorized this place as "Chinese" food. That's a bit of a stretch, Google. Have you even eaten here, Google? You might want to Google it. Each dish is Chinese in its American name only. I do give props to Panda Express for their open kitchen environment. There's something very satisfying about watching your food being prepared right in front of you. Well, okay, not YOUR food, but food for someone else who hasn't entered the building yet. YOUR food was prepared before you even knew you were hungry. Download the app to earn points towards free "Chinese" food. Try the dumplings before they're gone. They're surprisingly flavorful and not longed for this world. Also, be mindful of your portion sizes. Apparently, what I call a portion would feed a...

I placed an order ahead of time , order said go to register and “say mobile order for _”. Order was for my brother and it said it would be ready at 12:10. My brother arrived and was told no order was found for him, he called me and I tried calling the store to let them know we did place an order and it had given me a conf #. My brother was told no order was in the system and they ignored him completely. After multiple attempts to get their attention I told my brother to check the cart with the mobile orders and look for his name. He was able to find the food then. 30 mins of being ignored. Extremely...