I recently visited Pizzeria Delfina in Burlingame with high expectations, only to be left incredulous and deeply disappointed by the establishment’s inexplicable rigidity.
One would assume that an establishment purporting to serve Italian cuisine would understand the fundamental role that garlic plays in the authenticity and richness of Italian flavors. Imagine my dismay when my simple request to add garlic to my pizza was flatly denied. I was told that adding garlic to any pizza was against their corporate regulations. This is not just unreasonable, it is borderline absurd.
Garlic is a cornerstone of Italian cuisine, and refusing to add it to a pizza is like serving a sandwich without bread. It’s nonsensical and detracts significantly from the culinary experience. The unwillingness to accommodate such a basic and reasonable request raises serious questions about the restaurant’s understanding of the cuisine they claim to specialize in.
Furthermore, the staff did not offer any satisfactory explanation or alternative, which reflects poorly on the customer service. It’s as if the customer’s preferences are entirely inconsequential.
In an area replete with dining options, it is baffling that Pizzeria Delfina chooses to alienate patrons with such an arbitrary and ill-conceived policy. I strongly urge the management to reevaluate this ill-advised regulation and consider the culinary roots of the dishes they serve.
I cannot, in good conscience, recommend a restaurant that shows such a flagrant disregard for the tenets of Italian cuisine and the preferences of its...
Read moreDined here years ago and was disappointed, but I like to give restaurants a second go…and was just as disappointed this evening. Right away, as a single diner (pleasant older lady, well dressed) I felt that the hostess, who was not at all welcoming, was trying to discourage me from staying 🤷♀️ There were several 2 seater tables available, as I pointed out, so she let me sat me at one and walked away brusquely. Menu lists wines by brand but does not show type (only “blanco”). I wanted sauvignon blanc but I know my wines and was brought a short draw of what I know was an oaky yellow chardonnay. I ordered pasta 🍝 priced at $29, which turned out to basically be spaghetti with a fancy description, though it was nothing special and, as other diners have noted, a very small (basically child sized) portion in a small bowl with about 3 tiny shavings of parmesan. No bread (their crostini is extra $). I shared my disappointment with the manager so was at least comped the crostini, after mentioning my disappointment, and Yelp. I am always generous with my servers, and he was a hard worker, but $65 later for whatever ‘blanco’ wine and a very small portion of basic spaghetti, so I recommend diners go enjoy our other Italian style/pizza restaurants in downtown (RISE 🌟and Capri for example, where I am a regular, always feel welcome, and food...
Read moreThis review is for ordering out during the pandemic.
I was recommended to eat here by a co-worker. Ordered online. Thought it was weird there weren't pizza sizes online thinking they must all be larges. So already my expectations were out of proportion. The I ordered which it told me the wait would be 50 min. A bit long but I figured fair for a "large" clam pizza. Got to the restaurant gave them my name that I was waiting for an online order. Got there at my time when the email said to arrive. 17:05. Was socially distancing in the lobby with everyone picking up multiple pizzas realizing my mistake on the size (just couldn't believe I paid 26 dollars for a personal pizza). Then finally when no one else was waiting they asked my name again went into the cabinet and pulled out a pizza on the bottom corner. I asked if I'd been waiting an extra 30 min for no reason was 17:35 at this point. He said no it just came out 2 min ago and threw away my receipt with the pizza which I anticipated had the time on it. Idk about you but I've not had a pizza "just come out of the oven" and be cold when I bite into it 2 min later in my car. Would never recommended anyone ever purchase online and pick up here. Too expensive for a taste of pizza and if you order one pie apparently giving your order on time...
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