Culver’s — Restaurant in Burlington

Okay this keeps getting deleted so in a nutshell we went there our order was wrong the manager did nothing to correct it or refund us the ice cream was it was terrible price for what you got I wish I would took pictures of it it was so pathetic are mushroom burger had no mushrooms for one tiny little piece on it the hamburgers were overcooked the fish was overcooked the dinner rolls are stale they put the coleslaw and fries together it was his sickening I could not believe that Culver's did this and did nothing about it I would not recommend this store I would not help people about it in fact I'm going to make sure my friends know not to stop there the managers don't care at Culver's in Burlington Iowa it was the most horrible time after I bragged about it to her I never had a problem in Quincy never but man this is downright awful. I see you respond to these reviews with well we'll make it better sorry you didn't have a five-star thing we'll make it better in the future well like me I don't even live there I spent two and a half two hours driving up there and back just to have a nice fish dinner and other things and it was lousy and you didn't do nothing about you didn't want to correct a refund will you edit but why we supposed to do you know what we supposed to do I mean come on you should have done it right in the first place it was your fault not ours they offer us a refund or nothing in the ice cream was totally melted and for a sixth or six dollars it...

Honey, Culver's is simply amazing! Let me tell you that the new Pot roast grilled cheese sandwich deserves an award all on its own. I bought my sandwich this afternoon at 12:45pm and ended up only being able to eat my fries, which were deliciously hot, before going into a meeting at 1pm. Baby, I was so miserable thinking that my sandwich was going to be soggy and cold and how am I going to reheat this while I'm mobile? Fast forward 2 hours and 35 minutes later when I finally pulled the sandwich from the bag. It was wrapped in parchment paper. I was ready for the worst. Child, when I unwrapped that thing it wasn't soggy at all! On top of that it wasn't cold. Now, it was hot outside today even in my air conditioned vehicle, but still that pot roast, slapped! One bite and I was in meat heaven! It was flavorful, juicy, the cheese was immaculate, bread was sturdy(no crunch after two hours but it wasn't soggy). The bread was a real hero.

I have never had a bad meal at Culver's and with this pot roast grilled cheese sandwich; I probably never will have one. I truly appreciate this franchise. Quality meals and quality prices all across the board. Y'all stop in and get one of those sandwiches. It's 7pm and I'm still full. I should've only had half and saved some for later. Yes, that's how big that thing was for me. Other places may have the 'meats', but they aren't touching this right here. That's all. Have...

Ordered two scoops of chocolate custard, a cashew caramel sundae and a large root beer. I pulled up to the window was given the root beer and told to pull up and wait. After seeing customers get their food orders that came after us and waiting over 20 minutes I went in to see what was wrong. After being given several excuses they tried to give me the custard that had been sitting waiting so it had begun to melt. I said no I just want a refund. Again I had to stand there and wait because your staff couldn't figure out how to refund to my card. I finally got tired of waiting so I said I will just take the custard. I looked at the partly melted sundae and said now I get this crap to which one of the employees thought it would be funny to mimic me saying crap. There was one employee that did apologize but with the other one thinking it was funny the apology was not feeling that sincere to me.

Up to this point I have usually received fair service and good food from Culver's apparently I have just been lucky so far because tonight I witnessed how your employees really view your customers. Luckily for me and my family there are plenty of fast food restaurants...