Dairy Queen Grill & Chill — Restaurant in Burrell Township

Okay, I get it. It’s October of 2021 and we are still suffering through COVID-19. Nonetheless, if precautions are taken, expectations set by management are followed through, I can’t imagine why the indoor seating at an establishment such as this would be closed. It is frankly unacceptable.

Now, if even after all those considerations are taken into account you still feel strongly to keep your indoors closed, well then, step up your drive through game. The line stretching around the building and barely moving for a solid 5-7 minutes is unacceptable as well. The only times we moved forward were when two other vehicles left the line. We did the same realizing it really wasn’t worth our time to get food from this place with so many others in the area open for indoor traffic.

Once I notice their indoor seating is open once more will be the next time I’ll consider giving them a try. Until then? Best of luck to them.

As requested by the Business Manager, I followed the link and left a comment. I look forward to hearing from someone at DQ...

Poor quality and a bad attitude We came through mid day and it was not busy. They made a decent chocolate dipped cone but they handed over a small cherry dipped cone that was poorly made. The dip was so thin you could see right thru it. Both of our fries were placed in the bag upside down. One was a bacon queso fry so all of cheese was stuck in a corner of the box. We came back through the drive thru for a replacement cone and we were met with push back, " the topping is supposed to crack." Which wasn't the issue. Then they tried to give us a different flavor because they miss heard us. The girl at the drive thru looked at the sad cherry cone and said we can't take that back, rolled her eyes, then came back with a decent cherry dipped cone. At least it was dipped properly this time. This is the poorest quality food and experience I've ever encountered at a dairy queen. Thankful I don't live in this town and I won't be back if I'm ever...

This is an exceptional Dairy Queen because the staff is phenomenal! Top notch across the board. The staff was great, the place was clean (yes, even the bathrooms), and the food was prepared with care and precision. Absolutely exceptional! We would and will go out of our way to come back to this location! We would have taken pictures of the perfectly served hot and tastey food, it was so good, it didn't last long enough for me to retrieve my camera from the car. We ordered the chicken tenders meal with french fries, a double burger and a salad. The food was good and plentiful. The iced tea was brewed fresh. The salad was, crispy, and delicious. Thete was literally no wait at all. It was nice to hear the staff laughing instead of the usually hostile, aggressive screaming that accompanies this industry. This is an exceptional team of individuals who take pride in their customer service and customers! 6 stars in a 5-star world. I highly...