Waffle House — Restaurant in Byram

First of all this used to be the best Waffle House unfortunately that has changed. Me and my cousin was in there last night set an alarm no menus on the table a lot of tables for unclean. After we sat down looked for a menu from another table I looked at our menu set a new down still have not had anyone come to our table to ask us if we wanted coffee or water. We sat there for about 20 minutes just watching what they were doing they were busy talking to one another the only smart person in this Waffle House was probably the cook because he said to all the waitresses and waiters that was in the restaurant has anyone waited on these ladies yet. No one replied to his question. When we finally got a waiter we ask for 2 decafs with cream and equal sweeteners. He then arrived with two black cups of coffee no cream no spoon and no sweeteners. We ask and then again for sweetness a spoon and cream for a coffee waiting probably 10 minutes the waitress then arrives with two spoons no sweeteners no cream. We wait some more for a cream and sugar we then get the cream after about another 5 minutes still no sugar. By the time we got everything for the coffee to Coffee was ice cold. We then placed her order asking for a all star with a ham and cheese omelette instead of scrambled eggs we asked if it's possible to do that she replied promptly yes you can do that. The old star breakfast comes with eggs your choice of grits or hash browns bacon or sausage and a waffle after placing your order she comes backs and axes us y'all didn't want to Waffle did you? We had to explain to her that the All-Star breakfast comes with a waffle. A few minutes later she comes back and wants to make sure order is correct before she place is it she said you order grits instead of eggs right. We said no we want the All Star breakfast with a ham and cheese omelette instead of scrambled eggs and hashbrowns instead of grits. At that point I told my cousin you realize that the order is not going to be right. When the order finally came it was totally not what we ordered so we then walked out and went to Steak Escape. I won't be coming to this Waffle House probably ever again service is bad and they can't seem to get the...

The service at you guys Byram ,Mississippi location is horrible . I went in today 1/24/2021 trying to place a order, after no one would pick up the phone after about 10 to 15 tries ! When I arrived there at the location, there was only about 3 or 4 customers inside, so I don’t see any reason why they wasn’t answering the phone. I walked in and was greeted, remind you now the few customers that was in there was already sitting and eating. So I’m standing there waiting to place my order and not one person would not take my order. The young lady at the register would not take it because she said it was time for her to get off , I’m looking like really. Who even get off work at 1:20 pm in the afternoon. So now at this point they’re having a conversation about who’s going to take my order, and I kid you not no one still wanted to take my order. So I politely told the young lady with the name Dee on her name badge, don’t even worry about it. I’ll just find somewhere else to eat , so I came back home and ate leftovers from last night. My point for this review is simply this , you guys need to do better with customer service and at least act like you appreciate every single customer that walks through the door. Because there are several places to eat at in this area, but the employees there act like they’re the only one in business. This is not my first or second bad experience at this location, but I try look over little situations. But for godsakes you people really need to fix the problems at this location. No need for a reply, I will just find a ihop in my area to spend my money with from this point on .... Be...

I have been working all day at the hospital,, so I got off at 7,,, wanted to grab something good since it was Sunday evening. So I picked up my children and came to Waffle House. So I walked in along with my children. I wasn’t greeted ,it looked as if it was 3 waiting on their orders, I looked for a menu, couldn’t find one so I walked towards a table and was told I can’t sit , they are only taking to go orders , I said that’s fine I’m just looking at the menu. So I waited for someone to take our order ,, the server only looked pass us and did other stuff, even after he handed out the orders!! So a lady asked have any one took our order I said no we still waiting for someone to take it , she asked the guy thats taking orders he said no I thought u was… so I’m still waiting and the guy just wondering around still nothing so I asked another lady could she take it she went to the manager and said something the Lady came and said she can’t s she’s training,, so the manager took my order ,, so she put our order in … Customer service...