Jersey Mike's Subs — Restaurant in Calabasas

The worst experience. Walk in on a Saturday afternoon around 130pm and there is a line of about 8 ppl and only 3 workers w one of them being on the grill. I waited in line fully aware I was in for a longer wait than usual which I was fine with. After about a 20 min wait I get up to order my sandwich (chipotle cheesesteak) and she rudely tells me sorry we can't make that it is too busy. After I literally had just watched one of the workers make sandwiches on the grill while standing in line to give my order. They were busy and there were only 3 workers so while I totally understood her frustration I didn't feel it necessary to be very rude and dismissive when I ordered. She could have instead made the sandwich and informed me it would be a long wait as they were short staffed or whatever. I can work with that. I would've had the choice to either say yes or no. I then said I needed a minute to look at the menu to change my order at which she became rude again rolling her eyes and said she would just make my chicken steak sandwich (I didn't order the chicken steak I ordered the steak). After correcting her she stormed off to make the sandwich. I guess I don't understand her need to be so rude and her lack of customer service skills. Turns out she was at the end of her shift and got off work at 2. Obviously she didn't want to take the time to make the stupid sandwich as it would have made late in getting off her shift. Her behavior was unacceptable and I guess I can be glad that I never have to go to that location again which is...

I love jersey mikes. My most recent visit to this locations was terrible. The staff messed up my order at first, ok no problem.. things happen. Afterwards when ringing me up the kid at the register overcharged me by $18. Ok… he seems new. At this point all I want is my sandwich and to move on with my day. He fixes the problem. Now I’m waiting for my final sandwich and have to ask for it. They had forgotten about it and handed me a cold sandwich. I ask them to warm it up and they do. Coincidentally the owner walks in and I express my unhappiness. Rather than address the issue he just walks out. I speak to the manager and she was okay. The owner walks back in and I tell him how he should care more. He’s goes on to tell me he was under the impression that I worked for a food delivery service. So… you mean to tell me that if I was working for a food delivery service I wouldn’t be as important?? As an owner of a business myself I’d never treat anyone the way that man treated me. Now that we established I’m not food delivery service employee can we discuss what happen? Nope.. the guy just didn’t care. He eventually told me that if I was unhappy to no longer eat there. No problem buddy! Your a trash owner with a trash staff (minus the manger, she’s cool). Never seen someone care so little...

I am highly disappointed in the lack of customer service at the Calabasas Jersey Mikes. I live in Ventura and my son accidently ordered 2 sandwiches online to be picked up from the store in Calabasas. That is too far to drive to pick up any sandwich no matter how good they are. Once I figured out why the sandwiches were not ready for pick-up at the Ventura Mall I called the store in Calabasas. My first call left me somewhat puzzled. The store manager, I will not reveal his name as of yet, told me sorry, there is nothing he can do. He refused to let me speak with his boss but said that he would call him and have his boss call me back. I received no such call of course. I called back and he said that they are on vacation and will call me after they return. This seems like an easy fix. Most businesses that I have dealt with probably would have given me store credit or called the Ventura store to have them make me a couple of sandwiches. No big deal. I understand that it was a mistake on my sons part and he has owned it. But I am out $20 and with nothing to eat. In my book this is not great customer service. It's too bad, I loved their sandwiches. I guess its "Mikes Way" or...