Papa Johns Pizza — Restaurant in Caldwell

Hmmm... the Nampa location had a sewage pipe burst therefore I couldn't order from them (as I usually do). Instead I order from Caldwell... some 12 miles+ away to pickup. The pizza was good... the location (first time there) seemed to be clean and what not... what I didn't much care for was that when I asked for peppers and cheese the manager says "we charge 10 cents for each of those"... now, I don't carry cash... and I did just drive way out of my way to get to the Caldwell store... I'd have figured they'd offer up 3 or 4 of each gratis, but nope... the manager was being a stickler to the rules (it seems) and demanded to be paid for their packets of peppers and parm (I did order 3 pizzas to boot). I'll tell you what, the location in Nampa sure as heck wouldn't charge (and has NEVER charged) me for a few packets of peppers and cheese... ever. THAT SAID... I still rated the store/pizza 5-stars because the pizza was good... the pizza was hot... and there was a good amount of toppings. THAT SAID... the manager in question really needs to learn some customer service skills... when someone (A) buys 3 pizzas from you... (B) drives all the way to Caldwell from South Nampa because your Nampa store is out of commission... and (C) only asks for a "few packages of peppers and cheese" ... requiring the dime per package from them is pretty craptastic. ...

They are taking way longer than the time frame given on when we can pick up our orders when you ask them about it there is a dude I'm suspecting the manager yelling at people telling them he will holler names as orders come available while sitting there I witnessed multiple people walk in to pick up their order the store tell the customer it'll be another 20 to 30 minutes and watch the customer cancel the order and walk out it is very frustrating to be paying an insane amount of money for pizza and they can't even have the orders done when they say they will and it is not a matter of them being a few minutes past when they said I'm talking 30 to 40 minutes longer than what they say they will. When you ask them about it they just give you a bunch of excuses try to tell you that another store shut down right now they're short-handed whatever they want to say at that moment as they gave five different reasons to five different customers that came in while I was sitting there waiting on chicken wings for 32 minutes. When I walked in they said that the wings had just gone in the oven so it is...

I ordered pizza, the delivery woman sat in the parking lot (claiming she called me over 5 times), and never came into the building. There was also someone who motioned her to the right building, even then after that, she never left her car. I called about an hour later and asked to have new pizzas delivered, since it had been over an hour. I was transferred to the manager, who was very rude when she answered the call. She claimed that the delivery woman called us multiple times, then left. I asked for two new pizzas to be delivered, yet she was very hesitant in doing that. The wait time was also 45 minutes for it to be delivered again. The manager was very rude the whole time and hung up very promptly, without apologizing or offering some sort of compensation for the mix up. I have never had to deal with such bad customer service. I do not recommend ordering from them or providing them with...