Starbucks — Restaurant in Caldwell

I just wanted to give a shout out to your location, Shelby was so sweet today. You guys have a line pretty much wrapped around your building and drive through so I knew I could just pop in and grab my pre-ordered drink at the counter to make the drive through a little shorter. And I have the sweetest little pup who won't let me back in the car unless I get her one. Shelby not only grabbed it, but made me feel completely Justified and requesting it. She didn't make me feel bad and she didn't make me feel like she was too busy for it. It's such a wonderful thing to see somebody who goes above and beyond for their customers. And in this day and age we really do live in a world where even a smile could be asking too much from some people, and you have wonderful staff who are always smiling always making people feel good. Are always cheerful. Lauren is another one that I've always noticed in the Drive-Thru has a wonderful voice and always is upbeat. I just wanted to give people the recognition who made my day a little brighter by their smile and by understanding how important my little fur baby is to me and just having a great attitude when you guys are so busy and anyone that could feel overwhelmed. Thank you so much shelby! And I hope your managers see this and recognize what a wonderful person you are and what a good job they did hiring you and having someone like you representing...

First off, Sarah at the drive thru widow was super rude and unpleasantly happy to remake my drink to how I asked for it to be made, thanks Sarah this 1 star is for you 👍 I’ve been a truck driver the last seven years and I try to go to Starbucks as much as possible I always order an iced caramel macchiato upside down quad shot….why did NO ONE working at this location not under that upside down means the drink is to be served stirred together?!?? As I said I’ve been to countless locations throughout USA and never had anyone not understand what a upside down macchiato is. When the manager came to help the situation she remade the drink as blended with ice?? No I didn’t ask for blended I wanted it stirred! My communication was pretty simple as I have ordered the same drink for 7 years… I literally googled what upside down drink means and I confirmed that I’ve been ordering it RIGHT! I finally walked them through how to serve the drink. lol sorry for the long review, but this location needs more training on what a caramel macchiato upside down. Sarah, you could have been nicer, I hate giving bad reviews but you work with the public and customer service is EVERYTHING… I hope if we meet again you’ll be more...

I usually go to Dutch Bros but I like the chocolate cold brew here so I thought I'd switch it up today. I pulled in the drive thru line and honestly sat there for about 10 minutes before I backed out and parked and went inside. When I got inside I found more than half of the employees in the seating area taking pictures having an awesome time not working. I placed my order with a not very friendly gal who then told me that she couldn't break a 100. So I asked if perhaps the manager might have access to that and she repeated that she couldn't break a 100, so I said yes I understand that you can't but can the manager do it? At that point she just glared at me and walked away and began doing something else, not making my order, or getting the manager, nor apologizing or saying thanks anyway have a good day, nothing. So I left and went down the street to Dutch Bros where I always get fast and very friendly service instead of entitled politically correct snowflakes who are offended by my attempt to give them money. Great...