El Cubano Food Truck Restaurant — Restaurant in Calhoun

We recently visited El Cubano Restaurant in Calhoun. Initially, we encountered difficulties in placing a to-go order via phone. My Granddaughter Kynlee, and I subsequently drove to the restaurant and placed our order in person, waiting approximately 20 minutes for its preparation. The staff member at the desk informed us that they rely heavily on DoorDash and do not accept phone orders at that time. Although the wait was acceptable, our experience took a negative turn when we discovered upon arriving home that one sandwich and fries were missing from our order. We returned to the restaurant to rectify the issue, and I politely informed the staff member that the sandwich had been left out, expressing my disappointment with our first experience. Regrettably, the young man became defensive, pointing his finger in my face and instructing me not to speak to him in that manner. I reemphasized my desire to simply receive my sandwich. A manager then emerged from the kitchen, inquiring if I was certain about the missing items. I confirmed that our order consisted of two sandwiches with fries and one chicken tender with fries, which was not what we received. The manager claimed to have prepared the order herself, and I reiterated that it was incomplete. Eventually, they corrected the error, but the same young man returned and abruptly slammed the sandwich down in front of me. Unfortunately, this experience has led me to decide that I will not return to the restaurant or place future orders. Having grown up with a mother who worked as a waitress, I have always been appreciative of good service and understanding of mistakes. However, I was taken aback by the young man's extreme rudeness, particularly given his age, which is comparable to that of my grandchildren. Food was ok...

My wife and I had wanted to try them out. Even more so, we'd seen people's good reviews on Facebook. With those 2...we decided to go for it. Even more so since my wife had seen the special of Roba Vieja and she wanted to try it out. My boy and I was out and about and stopped by to pick-up food for everyone and since she wanted this, we stopped by and got something for her and I. She got the Ropa Vieja and I tried the Cubano Hamburger XXL. Additionally, I got a yuca frita since I love yuca. He wanted a pineapple aguas frescas. The agua was very tasty. She liked her meal. The burger was huge! Especially with all the meats on it and do mean all the meats. Arby's is vegetarian compared to this burger. It was impressive in size and what all was on it. It definitely lives up to the XXL. Only problem that I had was...the flavor just wasn't there. The look and all was more impressive than the burger. I do want to try them again, but I definitely will not be getting the burger. They do offer a...

Food was decent, but the customer service ruined the experience. The servers were friendly, and I don’t blame them—they were just following the rules—but the policy itself is ridiculous. I came in with my child, who didn’t like his cheeseburger after one bite. I asked to swap it for chicken tenders, and the owner refused because he had already taken a bite. I explained that’s how kids figure out if they like something—by trying it. She wouldn’t budge and claimed no restaurant would allow that, which just isn’t true—plenty of places would accommodate a simple swap, especially for a child. She did offer us a dessert afterward, but by that point, my...