Baskin-Robbins — Restaurant in California

Afternoon crew was young with no name tags and wearing masks.

An issue arised and I asked for MGR. Worker in incident claimed to be MGR.

I went on to ask for his name. He refused. I asked 2 other workers for his name. They also refused.

All of this over a small request. My short 8 yr old daughter wanted a single scoop in a cup but she wanted half chocolate and half vanilla.

Apparently this is against corporate policy and he felt he had to take a hard stance and say no to request. But he did offer my daughter 2 scoops and charge me for 2 scoops.

No one else was in store during incident. It was 3 young workers. My wife, 8 yr old daughter, 14 yr old son and myself with 10 month old baby I was carrying in arms.

Once wife started recording and other customers came in, he agreed to make exception! Reallly, now after all the resistance he gave us because of a Corporate Rule he could not break!

We were upset and left to Cold...

Went to restaurant on 6/18/2, Got to the store at about 9:55 PM. And the young lady in the store had all the doors locked and everything shut down when I went to ax her. What time they close? Cause it says 10 o'clock on their window. She told me to cancel my order. And they were closed for the evening. She would not answer any of my questions. She kept mopping the floor just very rude service for me to drive to A Store of 5 Minutes Before They Closed When It Clearly Says on Their Window, they closed it 10 PM and on the website it says 10 PM. To the refuse service is horrible customer service. I will not visit this place anymore. Nor patronize...

I ordered a banana royale and told the employer I want it just like the picture which contained caramel and no chocolate. 1: the ice cream was already melting and 2: she added fudge instead of caramel. I asked her if it comes with fudge as well because in the picture it only shows caramel, she said no but because thats the way she likes to make it, she put fudge instead of caramel. My whole ice cream melted so fast it was chocolate milk with bananas in it. Very disappointed that I'm given melted ice cream and an employee who feels because she makes it a certain way, that's how shes going to make it instead of making it...