The UPS Store — Local services in Elk Grove

Worst store in So. Sac/Elk Grove area. They won't take packages other stores accept just fine. One time my box was white instead of brown, so they said it wasn't "heavy" enough. (I have been shipping merchandise overseas to military and diplomatic posts for 15 years with no issues, so I have experience preparing packages). Yesterday I had a prepaid return label for an item valued at $1,000 from Tiffany. UPS instructions stated clearly that receipt should be signed by UPS driver or UPS representative, and even included the address of this store for the return. Female employee said she couldn't accept a package valued over $1,000 and couldn't understand my explanation that $1,000 is not over $1,000. She also said she was not a UPS representative. Um...how is she working at the UPS Store if she is not a UPS representative? She told me to come back and wait for the driver later. I went to another store in Elk Grove, where the manager actually took the time to read the instructions, signed my receipt, and accepted the package.

The Elk Grove-Florin store is the closest to my house but I will never go there again. Judging by the responses I have read from the owner to other customer reviews, he is only going to make more excuses for the poor customer service at his store.

Response to owner's response: Attached is paperwork I received directly from UPS:

UPS Electronic Return Label: View/Print Label 1 Ensure that there are no other tracking labels attached to your shipment. 2 Fold the printed label at the dotted line. Place the label in a UPS Shipping Pouch. If you do not have a pouch, affix the folded label using clear plastic shipping tape over the entire label. Take care not to cover any seams or closures. 3 GETTING YOUR SHIPMENT TO UPS Daily Pick up customers may add return package(s) to their outbound shipments by having them ready for the driver as usual. Take this parcel to any location of The UPS Store®, UPS Access Point™, UPS Drop Box, UPS Customer Center, UPS Alliance partners (Office Depot® or Staples®) or an Authorized Shipping Outlet near you. Return items sent via UPS Returns® services (including via UPS Ground) are accepted at all UPS Drop Box locations. To find the closest drop box location, visit UPS Global Locator UPS Access Point™ THE UPS STORE 8359 ELK GROVE FLORIN RD SACRAMENTO CA

High Value Summary Report UPS Customer:

1. Two copies of this receipt will be printed along with your labels. Provide one copy to UPS and ensure the other copy is signed by the UPS driver or a UPS representative and returned to you. The signed copy of this receipt is your proof that UPS has accepted the Package, and will be required to submit a claim
2. Confirm the shipment is properly packed: Packaging and tape are in good condition Contents do not move when the package is moved or shaken Label is legible and properly fastened to the package

If Tiffany uses UPS regularly, wouldn't they be familiar with the procedure for handling high...

Unprofessional Service and Unjustified Extra Charges

I recently visited the UPS store and had a disappointing experience with an employee named Hioshi. This was not the first time I encountered unprofessional behavior from him, and this visit only added to my dissatisfaction.

During my visit, I needed a notary service, and I had previously emailed the documents to the UPS store's email address. I gave my permission for Hioshi to print out six pages for me, but to my surprise, when it came time for payment, I was charged not only for the notary service, and printed pages but also for "computer use." Mind you, I didn't use the computer, he used his own to print my pages.

I specifically questioned Hioshi about the additional charges related to computer use, as I believed they were unjustified. He dismissively told me that's how it works without providing a clear explanation. This lack of transparency and professionalism left a sour taste in my mouth. It's not about the extra $3 he charged, but rather the principle of honesty and fairness in business transactions.

I want to make it clear that I had given permission for the printing of the pages, and my concern was solely about the unexpected computer use charges. I believe that customers should be informed and not subjected to hidden or unjustified charges. This experience has made me question the integrity of this UPS store location. I strongly recommend considering other UPS store locations if possible, where you might find a more transparent and customer-friendly service.

In conclusion, my experience with Hioshi and the UPS store was far from satisfactory, and I hope this review helps others make an informed choice when seeking services at...

Went in yesterday and took a passport picture. The lady who took my picture DID NOT show me how it turned out on the camera. Printed it and gave it to me and I quickly looked and had to go as it was time to pick up my kids. So maybe it is my fault Noticed that my hair was in my side and head was a little crooked. Next day I came back and I told the worker the situation if I can retake it. He didn't tell me I'd have to pay again or else I wouldn't have. Then he talked to a lady in the back who had her back turned the whole time. Then he came back with the new pictures and said I'll have to charge you for these. So I'm upset about the fact that he said I could retake it. Like I said prior. My fault for not looking at it properly. But how much is ink? A replacement shouldn't have been a hard loss. I asked if I could just talk to the manager. Which is probably the owner who had her back turned. But to everyone who reads this (and the same situation may happen to you) GO SOMEWHERE ELSE FOR PASSPORT PHOTOS AND OTHER BUSINESS NEEDS!! I wish I read some of these reviews before coming here. I will be contacting Corporate to let them know this experience as well. Unprofessional, rude and there's a cute baby walking around in the back picking up boxes. (Probably the owners child) But I don't think that's allowed? If I did end up paying that extra $16 for the new retake would that of helped with daycare? Might need to be reported? Unless it is a daycare...