Golden Donuts — Restaurant in California

2 stars were supplied for tasty doughnuts. Hygiene and customer service are a concern. My first experience was ok, it was very much like a business transaction, absent of smiles but I did receive a "Thank you" and delicious doughnuts. My second experience, when I entered there was a young lady sitting to the left on the telephone and eating. I walked up to the counter and to my surprise she was the attendant. She left her food, continued talking and laughing on the phone the entire time I ordered, all the while still chewing her food in her mouth. She never washed her hands-she just picked up the tongs grabbed my selection and put it in the bag. I was furious, annoyed, made my purchase and didnt return for over a year. My last visit, a middle age gentlemen was at the counter. He seem frustrated-myself and another lady were waiting to be helped. He attempted to help both of us at th he same time, going back and fourth between us, getting further frustrated that I had a question or two and the young lady wasnt quite ready. He then ignored me for a bit and then came back to me and said, "are you ready or not!?" I asked, "is it my turn now?" He became angry and started shouting about me making up my mind. (I'd been in the store 5 mins) I told him to keep his doughnut and as a business owner myself, offered some advice on my way out. He should care a little more about custlmers interraction with staff, work on patience, courtesy and customer service skills so that his customers want to return. I'll...

This donut shop is OK, not as good as Premium Donuts In the Vintage Park Center, But OK. The raised donuts are hearty, lots of heft, not overly airy. The chocolate icing for the bars and rings is rich and flavorful, And is different from a lot of other donut shops in that it is a bit fluid. (It doesn’t “set” with a dry finish like icing in most shops. This isn’t good or bad, it’s just a characteristic. One of the positives of the shop and said they have bacon maple donuts, cronuts and other creative donuts. My biggest gripe with this shop is the devils food cake donuts, which every single time I’ve ever been here, I have remnants of the blueberry cake batter in them. Like, six times in a row. Are used to fry a lot of donuts in the 1990s in my previous profession, so I know that this comes from trying to save the last bit of batter in the donut hopper When switching from regular cake batter, to blueberry cake batter, to devil’s food batter. Change that one thing, and this donut shop is one I...

My first time purchasing donuts from this place, I was given a total of $15.89, but noticed I was charged for tip. When the owner asked me for a receipt, I didnt bother to get one since I figured it was an honest transaction. Just checked my bank account & noticed I was charged more than the total verbalized to me at the time. Its only a few dollars, but its the principle that matters.

Additionally, I just spoke to my husband about my experience & he said he had ordered 8 apple fritters awhile back since thats all the owner claimed he had, well he later found out he was given 4 apple & 4 strawberry since he didnt have any but lied that the strawberry was apple.

After hearing so, I feel this donut shop has unfair customer practices. Will not be going here again...