This review is about the staff.

I've been going to Black Bear for years now. Every time I have sat at the counter, I get immediate service even from the staff that is waiting on the food to get served. This particular location in Sacramento at Natomas, when you ask to sit at the counter, you walk up, you sit down nobody acknowledges you. Part of the reason is because they allow their staff that is on break, to sit down at the counter and have their meals so you blend in with the staff and the current wait staff thinks your just part of the crew.

The first day that I had breakfast, I side of the counter and waited at least five minutes before somebody acknowledged me. The manager who was working had to get the counter person to take my order.

The next day I went in thinking, OK well they know who I am so they'll give me service when I sit down, but no that did not happen. Waited at least five minutes. I got up and walked over to the hostess and ask if they had someone working the counter? Not to mention that there was a table that sat down next to me, by the counter, that wasn't acknowledged. Their reasoning was that they were in the middle of a shift change.

Of all the Black Bear diners that I've been to, this was the first one that I've seen where their staff has sat down at the counter and eaten their breakfast or their meals.

When they do finally, get.to you they're attentive. But I've watched other tables not being acknowledged after they've sat down.

Food is great! Ill always go to a Black Bear Diner when I'm travelling within California. Their food is way better than Denny's or IHOP.