Bowinkle's Drive Thru — Restaurant in California

I am fairly new to this area and have only been to Bowinkle’s Drive Thru a few times. But, I will never go back because of the manager, Devona. It is a crime to take money out of a person’s bank account when it is not authorized. It doesn’t matter how much it is. And, that is what happened here to me.

I was there on May 11th and I purchased a milkshake in the drive thru for $5.81. This time when I did not add a tip for the milkshake, the manager, Devona, who was working the drive thru, added a $5 tip to my receipt and I caught it when the transaction of $10.81 hit my bank account.

I went back today and asked for a manager to discuss this since I did not authorize this to be taken. Unfortunately, the manager happened to be the same lady that had helped me in the drive thru that day on May 11th when I purchased the milkshake. She stated her name was Devona.

After finding out she was the manager, I asked to speak to the owner of this establishment. She insisted that I tell her why and I told her I just wanted to talk to the owner. She would not give me the Owner‘s name or any way to contact the owner. She said he was out doing a food delivery. So I told her I would wait for him.

She kept pushing me to tell her why I needed to speak to him. She even said she recognized me and knew that I had been through the drive-through recently and she had helped me.

So, I proceeded to tell her that my receipt was altered and a tip was added that I did not authorize. She immediately became very defensive and very rude to me and said it was only a mistake. She treated me terrible. She acted like she was the victim in this scenario and made me out to be the predator. Unbelievable! I hate it when people gaslight. She actually said to me that many customers who get just a milkshake give her a $5 tip. She tried to justify it and acted entitled.

She immediately just wanted to hand me five dollars back and wanted me to leave. I did not wanna leave till I got to speak to the owner.

I have had this happen before at a steak house in Roseville where the waitress altered the tip amount adding an extra $20. After discussing this incident with the VP of that restaurant, he researched it and found that the manager of the restaurant along with 2 other waitresses we’re in cahoots and we’re altering receipts from customers and adding on a different tip amount for themselves. The VP fired all three of the employees and then called me back and thanked me for making him aware of this incident and he found in his research that it happened to be the case that they were deceitful employees stealing from other customers besides me.

So whether this was an accident or not at Bo Winkle‘s, I wanted to make sure the owner knew about it. But Devona was not wanting me to speak with the owner. She absolutely treated me horribly and was gaslighting me and acted like the victim and turned it on me when I was the one that got cheated. There was never any apology from her. I will never go back there again. If you decide to go there you will need to pay attention to the final transaction that hits your bank account to make sure it wasn’t altered. I will never...

First off, it's a drive through, and it has a very small outdoor eating area, which is why I rated it 3 stars for atmosphere. This place rocks. The staff are so friendly, so helpful, they go above and beyond every time you go. I have been going for years with the kids. They remember your name, and are genuine. In this day and age, that's special. They have a deep and varied menu. All their burgers are great, their fries are some of the best I have ever had. Always cooked perfectly, never over or under cooked. Their soft serve ice cream and shakes are delicious. They have chicken, corn dogs, fish and chips and even Mexican items on the menu. And best of all, their prices are reasonable, you can take a family of five out for $60. Great place, staff work super hard, they take pride in their product and it shows. It's not fancy and you just drive by and think it's a dump, but if you take a chance, you won't be...

Wife & I stopped for the burger menu you'd get at Carl's Jr or maybe In-and-Out. It's probably a bit pricier than In-and-Out and Carl's Jr for the size of the burger sandwich you would get. We did like the burgers though (and would like them more at a $1-$2 less for the two burgers we got: if that happened, this is place to go for sure for the budget-conscious). I had the blackberry shake (wife Diet Coke), and yes, it was wonderful. Fries are excellent...but not enough in quantity for us fried potato lovers.

You must try at least once (it'll be worth it) to see if it suits you. If it does, you'll be customer for life so long as you live in area. If not, as long as...