Carl’s Jr. — Restaurant in California

Burger was cold through and through. I went to the drive-through since I was in a hurry. The attendant was cordial and professional. No red flags. But, after stopping 1 minute later to eat my burger I found that apparently the two patties had been cooked long ago. They were dry. Perhaps the addition of the cold ingredients made the patties actually cold. But, I can tell you that the in the entire sandwich no warmth of any kind could be found.

I had to return immediately, walk in, and have them remake it. Not fun. Nothing was comped or any apologies given. It was only a two person crew. The “cook” in the back was audibly upset at re-doing the order. The front attendant had to actually ask that she make sure that the order be hot and fresh. (Isn’t that what should always happen?)

A miffed cook. A crew that apparently cuts corners. That kind of thing makes me worry about what they might do to my order.

I am concerned about ever going back...

I’ve always like to eat at Carl’s Jr.. The food is made fresh and they have plenty of innovative sandwiches. They’ve also done a great job of catering to certain diets. You can get their sandwiches lettuce wrapped in skip the bun. And they were one of the first to market with the beyond meat patty. I think they’re beyond sandwiches are the best in the market. I get a California classic and replace the burgers with the beyond patty, remove the cheese and add pickled red onion. It is one of my favorite burgers. The reason for four stars is that often they do not...

Drive thru @ 4:50 pm. I was the only one in line and no cars on the parking lot. I ordered a western bacon cheeseburger with crispy bacon and an order of onion rings. The lady at the window was courteous; my food was ready for me as soon as I paid for my order. Parked my car in the Carls Jr parking lot and ate my food. Unfortunately the hamburger was barely warm and the bread was stale. The onion rings tasted like they were cooked way before I ordered them and were barely warm as well. The food was a total let down. A waste of $11.00. No drink...